Monday, November 02, 2026

You're closing deals and still going without pay. Here's why discounting to win the sale is costing you more than the sale is worth, and the fix.

Short answer: it depends on the question. The U.S. Census Bureau says 17% to 20% of all U.S. businesses used AI in their operations between December 2025 and May 2026. The U.S. Chamber of Commerce says 58% of small businesses use generative AI. Both can be true, because they count different things, in different years, in different ways. Neither number tells you what to do on Monday.

Kevin D'Ambros-Smith is a business coach and advisor who has coached 200+ businesses one-on-one across 30+ industries since 2017, after a career at DDB, Ogilvy and Saatchi and Saatchi and founding nine companies. He works with US owners online. Every source below was opened on 2 November 2026, and anything we could not confirm was left out.

Last updated 2 November 2026. Market: United States.

Why do the two AI adoption numbers disagree?

The Census Bureau asks a standard question through its Business Trends and Outlook Survey: did the business use AI in producing goods or services in the last two weeks? Its May 2026 analysis covers 14 December 2025 to 3 May 2026 and finds overall use stayed between 17% and 20%. It also finds that less than 20% of firms with four or fewer employees reported using AI, and that use rose with size: 32% of firms with 100 to 249 employees and 37% of firms with 250 or more.

The U.S. Chamber of Commerce report, published in August 2025, says 58% of small businesses use generative AI, up from 40% in 2024. The page we read does not state the sample size or the survey date, so treat it as a directional signal from a trade association, not a census. Never put the two figures side by side as if they measured the same thing.

What do the numbers mean for an owner of a small US business?

The Small Business Administration's Office of Advocacy counts 36,207,130 small businesses in the United States as of February 2026, employing 62.3 million people, or 45.9% of private-sector workers. The Census Bureau finds that fewer than one in five of the smallest firms, those with four or fewer employees, used AI in their operations. So the honest reading is that the smallest businesses are far from universal adopters, whatever the headline says. Whether you join them is a decision about where AI fits in your week, not a race.

That matters because being early does not help if you point AI at the wrong problem. A faster way to write emails does nothing for an owner whose real constraint is that not enough qualified leads enter the funnel.

Where should an owner point AI first?

Start with one number, then put AI behind it. In his Know Your Numbers training, Kevin shows a mountain bike park client that needed 730 season passes to hit its target. Three hundred of last year's 400 holders would renew, which left 430 to sell in 10 weeks: 43 a week, or 6 a day. As Kevin puts it, "Suddenly you can get on the phone and make six sales a day. Suddenly it's an achievable number."

The same logic works for AI. Pick the one daily action that moves your number, then ask what could take the grind out of it. For the owner who needs to contact five potential customers a day, that might mean an AI assistant that drafts the first version of each personal message from your notes, so that you spend your time on the conversation. You still check every message and you still send it yourself.

  • Name the one number you are trying to move this quarter, and the daily action behind it.
  • Write down the three steps in that action that eat the most time.
  • Choose one step and try one general-purpose AI assistant on it for two weeks.
  • Measure your own before and after: minutes spent, and the number you set out to move.
  • Keep it only if the number moves. Drop it if it does not.

We have not quoted a time saving because we have no sourced figure for your business. Your two-week baseline is the only number that counts.

When is AI the wrong first move?

AI is the wrong first move when you do not yet know your constraint. If margin is thin, customers cannot say why you are different, or the offer is not clear, AI will help you do the wrong thing faster. In the same training Kevin says, "Revenue is flattery, margin is sanity." Check the margin and the funnel first, then decide whether AI belongs in the fix. That is the order Kevin follows with every owner he coaches: find the real constraint, fix it, and only then add tools.

Frequently asked questions

How many US businesses use AI?

The U.S. Census Bureau's Business Trends and Outlook Survey found overall AI use stayed between 17% and 20% from December 2025 to May 2026. The U.S. Chamber of Commerce reported in August 2025 that 58% of small businesses use generative AI. The two measure different things and should not be compared directly.

Why is AI use lower among very small firms?

The Census Bureau reports that less than 20% of firms with four or fewer employees used AI, and that use rises with firm size. The sources we read do not explain why, so we do not guess.

What is the best first AI use case for a small business?

The one that sits behind the number you most need to move, such as follow-up on leads or the first draft of a customer message. Test one use case for two weeks and measure your own result.

Does AI replace a business coach?

No. AI can speed up tasks. It cannot tell you which constraint is holding the business back. A coach helps you choose the right problem first.

Can I talk this through with someone who works with US owners?

Yes. Kevin works with US owners online, and the free 30-minute call runs across US time zones.

Not sure where AI fits in your week?

Book a free 30-minute call with Kevin. It runs online and works across US time zones. You will leave with one number to aim at and one place to try AI first.

Simple-Growth publishes this guide. Census and Chamber figures are quoted from the pages linked above; the Know Your Numbers example is from Kevin's own training. This is general information, not financial or legal advice.

Kevin and The Simple-Growth Team

Sunday, October 25, 2026

Most strategic plans don't fail in June — they fail the day they're signed off, while everyone still feels confident. Here's the one-page exercise that catches the fatal flaw first.

Saturday, October 24, 2026

79% of SME owners can't make a strategic plan stick, and it's not an ambition problem. Here's the one-page fix that turns an annual plan into a system you actually use every week.

Saturday, October 24, 2026

SMB customer acquisition cost rose 18.4 percent year on year in 2025. Here's Alex Hormozi's Value Equation, and why improving your offer beats outspending a rising ad market.

Saturday, October 24, 2026

A 2026 Bluehost study found 87 percent of small business owners now use AI daily, yet only 6 percent trust it with their brand voice. Here's exactly where a business coach still earns their fee.

Saturday, October 24, 2026

Gallup found 55 percent of US business owners have no real plan for their business beyond themselves. Here's the two-week test that reveals how dependent your business really is on you.

Saturday, October 24, 2026

LinkedIn's 2026 research found 40 percent of B2B deals end in "no decision," not a loss to a rival. Here's how to build urgency into your sales process so your pipeline stops dying in silence.

Saturday, October 24, 2026

Organic reach on Instagram fell roughly 14 percent year on year in 2026, and every platform is heading the same way. Here's the channel SME owners already own that no algorithm can throttle.

Saturday, October 24, 2026

Up to 90 percent of strategies never get executed, and it's almost never the document's fault. Here's the team dysfunction actually behind it, and how to fix it before you rewrite the plan again.

Friday, October 23, 2026

Two-thirds of small business owners are raising prices in 2026. If you're in the third who won't, the real problem is probably your offer, not your price point.

Friday, October 23, 2026

Revenue was fine. Profitability growth wasn't, for the first time in a year and a half. Here's the one number to track through your own busy season so the same thing doesn't happen to you.

Friday, October 23, 2026

Just 25% of business owners have natural delegator talent. Here's the Clockwork test a good coach runs before any strategy conversation happens.

Friday, October 23, 2026

31.7% of small business owners have never taken a full week off. Here's the handover document that actually fixes it, and how AI turns a week of writing into an afternoon.

Friday, October 23, 2026

Four in ten small business owners say they discount often, and a third still report sales down anyway. Here's the SPIN Selling framework that gets you to full price without the price cut.

Thursday, October 22, 2026

When offers look alike, price is all that is left to compare. What New Zealand telecoms teach SME owners about escaping the price war.

Thursday, October 22, 2026

Get more from the link that limits your growth before you spend a dollar on it. A 14-day, no-new-spend plan for SME owners.