Business coach ยท Hospitality and tourism

Full venues.
Healthy margins.

Coaching for owners of cafes, bars, catering, events, attractions and tourism businesses who want more repeat guests, steadier seasons and a business that is not run on the owner's adrenaline.

Book a free 30-minute call

Where hospitality gets stuck

  • Busy weekends that hide thin weekday trade
  • Seasonal swings that squeeze cash every year
  • Costs rising faster than you dare lift prices
  • Staff turnover that undoes your training
  • Guests who love you once and never come back

What we work on

  • Experiences guests talk about and come back for
  • Menu and package pricing that protects margin
  • Filling quiet periods with offers built for them
  • Rosters, systems and leadership that hold under pressure
  • AI for bookings, reviews, social content and admin

Relevant experience

From McDonald's to adventure travel

Kevin D'Ambros-Smith worked on McDonald's, Heineken and Lion at global agencies, and has coached owners in catering, events, bars and beverage, bakeries, golf and adventure travel. Big-brand systems thinking, applied to venues and experiences of every size.

What owners say

"Quick thinking. Realistic planning. Friendly, motivating and optimistic."

Jono Mabey, Experience Golf

"Keeping me sane and focused during uncertain times."

Rachel Williams, Viva Expeditions

"I could have listened to you for hours."

Micheal Ny, property and hospitality owner

Hospitality coaching: questions answered

Can coaching fit around service hours?

Yes. Sessions run online or in Parnell at times that suit hospitality, typically one hour a fortnight.

How do I raise prices without losing guests?

By improving perceived value first: the experience, the story and the packaging of what you sell. We test changes carefully rather than lifting everything at once.

Is coaching co-funding available?

Possibly. Simple-Growth offers services that are registered with the Management Capability Development Fund. Funding is decided by your Regional Business Partner Growth Advisor and is not guaranteed.

Turn first visits into regulars.

Thirty minutes to find the one thing holding your business back.

Book a free 30-minute call