Monday, October 26, 2026
A well-known coaching ROI study found a $7.90 return per $1 spent. Here's an honest look at where that number comes from, and what actually transfers to an SME owner.
You find out how last month actually went about three weeks after it’s already too late to change anything about it. By the time the number arrives, you’re already two months into the next mistake.
That delay isn’t a discipline problem. It’s a visibility problem, and it’s common enough to measure: 53% of US owners say they feel emotionally drained or burned out by their business finances, according to Bluevine’s 2026 research, and a number you only see once a month, after the fact, is part of why it drains you. You’re not managing the business between reports. You’re just hoping.
The villain is the monthly report itself — not because the number is wrong, but because it arrives too late to be useful. A number you see in week five about week one isn’t a management tool. It’s a postmortem.
Chelsea Lane, who worked with the Golden State Warriors, gamified players’ sleep data so they’d actually look at it daily instead of ignoring a dashboard nobody opened. The lesson wasn’t about sleep. It was about making one number visible often enough, and interesting enough, that people actually act on it instead of filing it away for later. That’s the same problem most SME owners have with their own numbers: not a lack of data, a lack of a reason to look at it before it’s stale.
That’s the idea behind One Metric That Matters, from Alistair Croll and Benjamin Yoskovitz’s Lean Analytics: at any one time, pick the single number that would change what you do this week if it moved, and build a habit around checking only that one, often, instead of drowning in a dashboard of twenty numbers you check never. Build your own one-metric habit this week:
“Kevin has simplified a lot of the processes that have been floating in my head. It has made things easier to navigate as we begin to launch a new service offering to the market. I feel confident and able to do this, thanks to Kevin.”
— Estelle Kruse, Icehouse Coaching Programme
The execution gap here is rarely “I don’t know what number matters.” Most owners can name it in five seconds when asked. The gap is that nobody built the weekly habit of actually looking, because there was no one checking whether they did.
Try this on yourself this week before you build anything formal: for the next five days, write down, from memory, what you think your key number did yesterday. Then go and check. The gap between your guess and the real number tells you exactly how blind you’ve been running, and it’s usually bigger than owners expect. You don’t need new software to start. A sticky note on your monitor with Monday’s number written on it beats a beautiful dashboard you never open.
This isn’t for you if you’re happy waiting for the monthly report to tell you how last month went. It is for you if you want to know by Monday, not by the five-week mark.
If the only time you see your real numbers is when it’s already too late to act on them, that’s exactly where we’d start.