Sunday, November 08, 2026

A Cambridge, NZ plumbing business turned culture into its brand and grows even in the quiet months. Here’s the Net Promoter System fix for feast-or-famine growth.

Last updated 9 November 2026. Published by Simple-Growth (Motherbase Limited). Market: New Zealand.

If you run a business turning over $1 million to $3 million, the Icehouse Owner Operator Programme costs $6,295 + GST for three one-day workshops, one a month. A one-to-one coach costs a different amount for a different job. The choice comes down to whether you need a curriculum and a peer group, or a diagnosis of the one thing holding your business back.

A disclosure first: Simple-Growth publishes this guide, Kevin D'Ambros-Smith coaches for Simple-Growth, and Simple-Growth partners with The Icehouse, so he is not neutral. That is why both options below are described the same way: what it costs, what you get, who it suits and who it does not. Everything about The Icehouse comes from its own pages, read on 9 November 2026 (New Zealand time). If something is out of date, tell Kevin and it will be corrected.

What Does The Icehouse Programme Actually Offer?

According to the Icehouse's programme page, the Owner Operator Programme is a practical academy for ambitious owners: three one-day in-person group workshops, held monthly over three months, with an optional one-on-one session with an Icehouse business coach. The price shown is $6,295 + GST. The page lists the current group meeting on Tuesday 15 September, Tuesday 20 October and Tuesday 17 November 2026, and says it suits New Zealand owners turning over $1 million to $3 million, in groups that mix industries and regions. It also says Management Capability Development funding may be available through your Regional Business Partner, that partners sometimes offer scholarships, and that payment plans may be available.

The Icehouse's about page says over 4,000 Kiwis have taken part since 2001, and over 1,400 owners have completed its flagship Owner Manager Programme. These are the provider's own figures. Because the current group finishes on 17 November, ask the Icehouse when the next intake starts.

How Do The Options Compare?

OptionPublished costFormatSuits
Icehouse Owner Operator Programme$6,295 + GSTThree one-day in-person workshops, monthly, plus an optional one-on-one sessionNZ owners turning over $1M to $3M who want a structured curriculum and a peer group
One-to-one coaching with Simple-GrowthDiscussed on a free 30-minute call; co-funding may apply for eligible businessesFind the real constraint, then a 90-day plan with owners, dates and measuresOwners whose growth is stuck and who cannot name why, at any stage
Business Mentors NZ$295 + GST registration, 12 month journeyVolunteer mentor, matched after registrationOwners who want a sounding board and a wider network

Costs are taken from each provider's own pages. Simple-Growth's coaching fee is not published here; it depends on the format and is discussed on the call.

Who Does The Programme Suit?

  • You learn well in a room. Three full days with other owners gives you a rhythm of learn, go back, apply, report.
  • You want peers more than a plan. The group is the point. Owners from other industries often see your business more clearly than your own team does.
  • You have the budget and three days in the diary. At $6,295 + GST, plus three days away from the business, this is a real commitment.

Who Does One-To-One Coaching Suit Better?

  • You can feel something is stuck but cannot name it. Coaching starts by finding the one constraint, before you spend another dollar.
  • Your business is outside the programme's stated range. The programme page names $1 million to $3 million turnover as its target, so ask the Icehouse which of its programmes suits you if you sit outside that.
  • You want your plan built around your numbers, not a curriculum. A 90-day plan with named owners and measures, reviewed with you.

This is not for you if you are hoping someone else will do the work. A programme, a mentor and a coach all need you to act. Many owners use both: a programme for peers and structure, then a coach to apply it to their own numbers.

Can Co-Funding Reduce The Cost?

Possibly. The government's Management Capability Development Fund, reached through the Regional Business Partner Network, covers half of one-to-one training costs or three-quarters of group training costs, up to $5,000 per business a year, for eligible businesses with under 50 full-time equivalent staff (business.govt.nz page, last edited 3 August 2026). The page describes the application as four to 12 hours of effort, and approval is not guaranteed. Speak to a Regional Business Growth Advisor before you pay, so you know whether you qualify. Simple-Growth is an approved Regional Business Partner Network provider.

Five Questions To Ask Before You Pay Anyone

  • What is the one problem costing me most right now, in dollars or hours a week?
  • Do I need new knowledge, new company, or a diagnosis?
  • What can I invest this quarter in money and in days away from the business?
  • What will be different in 90 days, and how will we both measure it?
  • Does a Regional Business Growth Advisor confirm I qualify for co-funding before I commit?

Frequently Asked Questions

How much is the Icehouse Owner Operator Programme?

The Icehouse programme page lists $6,295 + GST for three one-day in-person workshops held monthly over three months, with an optional one-on-one session with an Icehouse business coach.

Who is the Icehouse Owner Operator Programme for?

The Icehouse says it is for New Zealand business owners with $1 million to $3 million turnover, in groups that mix industries and regions.

Can I get the Icehouse programme or a business coach co-funded?

Possibly. The Icehouse says Management Capability Development funding may be available through your Regional Business Partner. The fund covers half of one-to-one costs or three-quarters of group costs, up to $5,000 per business a year, for eligible businesses with under 50 full-time equivalent staff. Approval is not guaranteed.

Do I have to choose between a programme and a coach?

No. A programme gives you a curriculum and a peer group; a coach builds a plan around your own numbers. Many owners use both, one after the other.

Not sure which fits? A 30-minute conversation will tell you honestly whether a programme, a coach, a mentor or nothing at all is the right move, and you are welcome to take the answer anywhere.

Sources (read 9 November 2026): The Icehouse, Owner Operator Programme (New Zealand; provider's own information); The Icehouse, about us (provider's own figures); business.govt.nz, Management Capability Development Fund (New Zealand); Business Mentors NZ (provider's own information). Related: a four-step ladder for business help in Auckland and what NZ business coaches charge. Last updated 9 November 2026.

Ready to find out which route fits your business?

Thursday, October 15, 2026

Thought a business coach was out of budget? For many eligible NZ businesses, the Regional Business Partner Network can cover a large share of the cost.

Thursday, October 15, 2026

Some SME leaders are already getting a half-day a week back from AI. Here is the simple filter that decides what to automate, augment or leave alone.

Thursday, October 15, 2026

It was not the pitch that killed your last deal. It was the four weeks of silence after it. Here is the follow-up sequence most SME sales teams never build.

Thursday, October 15, 2026

Most SME marketing stops the moment someone buys once. Here is the Value Ladder that gives your best customers an obvious next step, and why 74 percent never get one.

Thursday, October 15, 2026

A growth plan with no diagnosis is just a wish list with a date on it. Here is the three-part test that separates a real strategy from guesswork, before your next budget gets signed off.

Wednesday, October 14, 2026

Everyone in your industry follows the same playbook. Here is why fresh eyes beat it, plus a one-hour exercise to borrow a proven idea from another industry this week.

Wednesday, October 14, 2026

Five lessons from McDonald's own history that a 20-person US business can copy, plus where systems stop and growth questions begin.

Wednesday, October 14, 2026

Different industries hit different growth constraints. Find the Simple-Growth page written for your type of business, plus two free resources on loyalty and exit planning.

Wednesday, October 14, 2026

Nearly a third of small business owners have never taken a full week off, and new 2026 data shows the ones working the longest hours are also the most likely to want out. Here is the three-question test for turning hours into real freedom.

Wednesday, October 14, 2026

Over half of SMEs entering a new market in one UK study hit real problems doing it. The Ansoff Matrix maps the three safer growth routes most owners skip past first.

Wednesday, October 14, 2026

45 percent of business owners in one survey feel trapped running the business they built. Here's how the Theory of Constraints, pointed at the owner instead of the process, finds the real fix.

Wednesday, October 14, 2026

UK SME owners spend six working days a month on admin and 3.6 days on growth, one survey found. Dan Sullivan's Who Not How habit flips which question you ask first.

Wednesday, October 14, 2026

Nearly half of SMEs in a 2026 survey had not raised prices since 2022. Here's the three-sentence script that makes the overdue price conversation simple instead of stressful.

Wednesday, October 14, 2026

76 of 100 B2B brands in a 2026 study fell into a credible-but-indistinguishable Sameness Zone. Here's the four-word positioning test, the Onliness Statement, that pulls a business out of it.

Wednesday, October 14, 2026

Your revenue is up and your margin just fell anyway — here's the planning gap behind it. Four moves that put margin back on the same page as your growth target before next year's numbers are set.