Thursday, November 05, 2026

An Auckland physiotherapy clinic wanted to stand apart from every other clinic. Here is the positioning, the work behind it, what we can and cannot say, and four steps to copy this month.

It's 11pm on a Thursday and you're still turning it over. Take the new premises. Fire the client who drains every Monday morning before you've had coffee. Launch into the second region. Drop the product line that barely breaks even. You've had the information for three weeks. You've run the numbers twice. And you still haven't pulled the trigger, because what if you're wrong, and it costs you the thing you've spent years building?

Here's what actually gets owners unstuck. Not more confidence. A five-question test built in 1979 for strategists running the world's biggest companies, that works just as well on a two-million-dollar business as it did on the ones it was built for.

I've made this exact mistake nine times over, in nine different companies I've founded or co-founded. The ones I regret aren't the launches that failed. They're the eighteen months I spent not deciding.

Why "Just Be More Decisive" Is Bad Advice

The advice SME owners get on big decisions is almost always some version of "trust your gut" or "just commit." That's the enemy here, not fear, not caution. Gut instinct built your business to where it is. It will not, on its own, tell you whether a decision is actually risky or just unfamiliar.

Bluevine's 2026 research into small-business stress found that 68% of US owners have delayed or avoided a major decision such as hiring or expansion in the past year, and 21% have done it four or more times (Bluevine, 2026). That's not a confidence problem shared by one in five owners. That's a missing tool, shared by most of them.

Porter's Five Forces: The Tool, In Plain English

Michael Porter built this at Harvard to answer one question before any big move: is this environment actually worth entering, defending or leaving? Five forces, five honest answers, no spreadsheet required.

  • Rivalry — how many competitors are already fighting for this exact customer, and on what: price, service or something you can't easily copy?
  • New entrants — how easily could someone else do what you're about to do, with less money and less risk than you're carrying?
  • Supplier power — who controls your costs, your stock or your people, and what happens to your decision if they move the goalposts?
  • Buyer power — how much leverage does the customer on the other side of this decision actually hold over your price and your terms?
  • Substitutes — what else could your customer do instead of buying from you at all, including doing nothing?

Score each one honestly, out of five, for the decision sitting on your desk. Most owners find the fear was pointed at the wrong force entirely. It's rarely the competitor they were worried about.

"What we achieved in the last 3 months working with Kevin would have taken 2 years. Kevin's assistance has been very inspirational to our staff. We have achieved changes and changes of thought patterns it could have taken 2 years in normal trading conditions."

— Chris, Global Culture

Why Owners Who Know This Still Don't Use It

Here's the real obstacle. Knowing the five forces exist doesn't stop you running them alone, at 11pm, with no one to argue the other side. You'll score your own business generously. You'll underweight the force that's actually inconvenient to admit. That's not a character flaw — it's just what happens when the person scoring the decision is the same person who has to live with it.

That's the gap a second, outside set of eyes closes. Not someone who tells you the decision is safe. Someone who's run this exact test on thirty-plus industries and will tell you honestly which force you're underscoring.

Key Takeaways

  • Name the decision you've been sitting on for more than two weeks, specifically, in one sentence.
  • Score it against all five forces — rivalry, new entrants, supplier power, buyer power, substitutes — out of five each.
  • Find the force you scored generously. That's almost always where the real risk, or the real opportunity, is hiding.
  • Decide on the basis of the scores, not the hour of the night you're thinking about it.

This isn't for you if you're after a guarantee before you'll move — no framework hands you that, and anyone who promises it is selling something else. It is for owners who are ready to make the decision properly, rather than not make it at all.

Run the five forces on tonight's decision and you'll likely still choose to act. But you'll know why, and that's the difference between a decision and a guess you got lucky on.

If the decision you're avoiding has been sitting there for more than a fortnight, that's the first thing we'd look at together.

Saturday, October 17, 2026

Most owners expect a coach to fix things in week one. Here's what actually happens in the first 90 days, and why that structure is the real breakthrough.

Friday, October 16, 2026

A 2026 Bain survey found fewer than half of CEOs believe their company can execute fast enough, even with full teams and budgets behind them. Here is the weekly rhythm that turns a good plan into tracked progress for an owner running the show solo.

Friday, October 16, 2026

A bank survey found 98% of small business owners do not know their company's value. Most shrug because they are not selling. That is the mistake: the work that lifts value is the same work that lifts growth right now.

Friday, October 16, 2026

Global surveys put client satisfaction with coaching at 95 percent good or excellent. The unhappy minority almost always skipped the same three checks before they signed. Here is what to check before you do.

Friday, October 16, 2026

67% of founders work more than 50 hours a week, and most of those hours go to re-explaining tasks or double-checking work that did not need it. The fix is matching your leadership style to each task's readiness level.

Friday, October 16, 2026

Seventy-seven percent of B2B buyers call their last purchase complex, with six to ten people in the room. Most SME sales reps still pitch like there is only one decision maker, then blame price when the deal goes quiet.

Friday, October 16, 2026

Eighty-four percent of consumers say they plan to buy from a small business in the next two months. Most of that goodwill never converts, and it is not because customers do not care. It is because there is no specific offer ready to meet them.

Friday, October 16, 2026

Most SME owners are hitting their numbers, so why is confidence falling? The real reason isn't the economy. It's what's missing from next year's plan, and the three-question test that fixes it before you finalise a dollar of it.

Thursday, October 15, 2026

Owners testing something new are far more likely to expect faster growth. Here is how to find the adjacent customer segment sitting right next to yours.

Thursday, October 15, 2026

Thought a business coach was out of budget? For many eligible NZ businesses, the Regional Business Partner Network can cover a large share of the cost.

Thursday, October 15, 2026

Some SME leaders are already getting a half-day a week back from AI. Here is the simple filter that decides what to automate, augment or leave alone.

Thursday, October 15, 2026

It was not the pitch that killed your last deal. It was the four weeks of silence after it. Here is the follow-up sequence most SME sales teams never build.

Thursday, October 15, 2026

Most SME marketing stops the moment someone buys once. Here is the Value Ladder that gives your best customers an obvious next step, and why 74 percent never get one.

Thursday, October 15, 2026

A growth plan with no diagnosis is just a wish list with a date on it. Here is the three-part test that separates a real strategy from guesswork, before your next budget gets signed off.

Wednesday, October 14, 2026

Everyone in your industry follows the same playbook. Here is why fresh eyes beat it, plus a one-hour exercise to borrow a proven idea from another industry this week.