Thursday, November 05, 2026

Still polishing a plan that's been 80% finished for three months? Toyota's Lean ECRS method and Kevin's own 'ship at 70%' rule, for recovering perfectionists.

It's 11pm on a Thursday and you're still turning it over. Take the new premises. Fire the client who drains every Monday morning before you've had coffee. Launch into the second region. Drop the product line that barely breaks even. You've had the information for three weeks. You've run the numbers twice. And you still haven't pulled the trigger, because what if you're wrong, and it costs you the thing you've spent years building?

Here's what actually gets owners unstuck. Not more confidence. A five-question test built in 1979 for strategists running the world's biggest companies, that works just as well on a two-million-dollar business as it did on the ones it was built for.

I've made this exact mistake nine times over, in nine different companies I've founded or co-founded. The ones I regret aren't the launches that failed. They're the eighteen months I spent not deciding.

Why "Just Be More Decisive" Is Bad Advice

The advice SME owners get on big decisions is almost always some version of "trust your gut" or "just commit." That's the enemy here, not fear, not caution. Gut instinct built your business to where it is. It will not, on its own, tell you whether a decision is actually risky or just unfamiliar.

Bluevine's 2026 research into small-business stress found that 68% of US owners have delayed or avoided a major decision such as hiring or expansion in the past year, and 21% have done it four or more times (Bluevine, 2026). That's not a confidence problem shared by one in five owners. That's a missing tool, shared by most of them.

Porter's Five Forces: The Tool, In Plain English

Michael Porter built this at Harvard to answer one question before any big move: is this environment actually worth entering, defending or leaving? Five forces, five honest answers, no spreadsheet required.

  • Rivalry — how many competitors are already fighting for this exact customer, and on what: price, service or something you can't easily copy?
  • New entrants — how easily could someone else do what you're about to do, with less money and less risk than you're carrying?
  • Supplier power — who controls your costs, your stock or your people, and what happens to your decision if they move the goalposts?
  • Buyer power — how much leverage does the customer on the other side of this decision actually hold over your price and your terms?
  • Substitutes — what else could your customer do instead of buying from you at all, including doing nothing?

Score each one honestly, out of five, for the decision sitting on your desk. Most owners find the fear was pointed at the wrong force entirely. It's rarely the competitor they were worried about.

"What we achieved in the last 3 months working with Kevin would have taken 2 years. Kevin's assistance has been very inspirational to our staff. We have achieved changes and changes of thought patterns it could have taken 2 years in normal trading conditions."

— Chris, Global Culture

Why Owners Who Know This Still Don't Use It

Here's the real obstacle. Knowing the five forces exist doesn't stop you running them alone, at 11pm, with no one to argue the other side. You'll score your own business generously. You'll underweight the force that's actually inconvenient to admit. That's not a character flaw — it's just what happens when the person scoring the decision is the same person who has to live with it.

That's the gap a second, outside set of eyes closes. Not someone who tells you the decision is safe. Someone who's run this exact test on thirty-plus industries and will tell you honestly which force you're underscoring.

Key Takeaways

  • Name the decision you've been sitting on for more than two weeks, specifically, in one sentence.
  • Score it against all five forces — rivalry, new entrants, supplier power, buyer power, substitutes — out of five each.
  • Find the force you scored generously. That's almost always where the real risk, or the real opportunity, is hiding.
  • Decide on the basis of the scores, not the hour of the night you're thinking about it.

This isn't for you if you're after a guarantee before you'll move — no framework hands you that, and anyone who promises it is selling something else. It is for owners who are ready to make the decision properly, rather than not make it at all.

Run the five forces on tonight's decision and you'll likely still choose to act. But you'll know why, and that's the difference between a decision and a guess you got lucky on.

If the decision you're avoiding has been sitting there for more than a fortnight, that's the first thing we'd look at together.

Sunday, October 11, 2026

Coach, consultant, mentor or advisor? How the four roles differ, which one suits an established NZ business, and the questions to ask before you pay.

Sunday, October 11, 2026

Gallup's 2026 data shows global employee engagement fell to 20 percent, even in the best-performing regions. Here's the three-question check SME owners can run this week to find out where their own team really stands.

Sunday, October 11, 2026

Everyone agrees December is too close to Christmas to prospect. One sales agency's own client data says the businesses that kept going saw 19 percent more leads the following January.

Sunday, October 11, 2026

Most SME owners can describe next year's budget in detail and go quiet the moment you ask about year ten. A UK study of over 1,000 companies found that gap predicts success almost on its own.

Sunday, October 11, 2026

Most SME owners build their people plan around courses. The research behind the 70-20-10 model says courses are the smallest lever you have, and it is worth knowing how shaky that research actually is.

Sunday, October 11, 2026

A lead called within five minutes is up to 100 times more likely to be contacted and 21 times more likely to qualify than one called 30 minutes later. Almost nobody does it.

Sunday, October 11, 2026

Most SME owners think a logo is a brand. The agencies behind the world's biggest brands have never worked that way. Here is the five-layer model they actually use.

Sunday, October 11, 2026

Nearly half of SMEs have run a SWOT analysis in the last two months, yet most cannot say it changed a single decision. Here is the simple matrix that turns the list into action.

Sunday, October 11, 2026

Burger King once sold a one-cent Whopper only to people standing next to a McDonald's. Here is the under-$5k version any SME owner can run, and what a 1760s potter teaches about removing buying risk.

Saturday, October 10, 2026

Most small business owners feel confident about their sales pipeline right now. New research shows that confidence is measuring the wrong thing entirely.

Saturday, October 10, 2026

Rising revenue and a shrinking bank balance usually mean the same thing: one account doing the job of four. A simple account split fixes it before it becomes a crisis.

Saturday, October 10, 2026

A coaching style that worked in your first month can quietly become the wrong one by your twelfth. The best coaches change how they coach you as you change.

Saturday, October 10, 2026

Managers now spend over a fifth of their working week in meetings, and senior leaders admit most of it is wasted. A fixed meeting rhythm fixes more than your calendar.

Saturday, October 10, 2026

Most SME owners set ad budgets and discount limits by gut feel. One number, worked out properly, tells you exactly what a customer is worth and what you can afford to spend to win one.

Saturday, October 10, 2026

Most small businesses pour their whole marketing budget into this week's sale. The research on 30 years of advertising says that is exactly the wrong ratio.