Thursday, November 05, 2026

Before you chase new customers, count how often the ones you have buy. Three numbers, one worked example from Kevin's Know Your Numbers training, and a 30-day test.

If you're one of the 26% of small business owners planning to spend exactly $0 on marketing this month, you're not being frugal — you're setting your own growth ceiling. New data from 7,413 small business sign-ups shows 90% of small businesses spend under $200 a month on marketing, while growth-focused firms sit at 9.4% of revenue, per Duke University's Fuqua School of Business CMO Survey. That gap is a large part of why so many SME owners feel like they're working harder for the same result, year after year.

Why “My Clients Refer Me” Isn't a Marketing Strategy

The data is stark. Of 7,413 small businesses surveyed on planned monthly marketing spend, 26.1% said zero, 39.4% budgeted $1–$50, and a further 24.9% sat between $51 and $200. Add those bands together and 90.5% of small businesses spend less on marketing in a month than most people spend on groceries in a week (UENI, August 2026).

Compare that to Duke's Fuqua School of Business CMO Survey — directed by Professor Christine Moorman, co-sponsored by Deloitte and the American Marketing Association. Its most recent edition — 281 marketing leaders, 99% at VP level or above — found marketing budgets had climbed to 9.4% of revenue, up from 7.7% the year before. That's not a small gap. It's a different business model entirely.

Here's the enemy in this story: the Referral Economy Myth — the quiet belief that if the work is good enough, word of mouth will do the marketing job on its own. It's appealing because it costs nothing and flatters the quality of the work. But referrals are a lagging indicator, not a growth strategy — capped by the size of your existing customer base, not the size of the market you could serve. A business spending $0 on marketing isn't undercutting competitors on price. It's opting out of ever meeting the customers who don't already know someone who knows them.

The Marketing Floor: A Simple Rule for What to Spend

Every business — whether it's shifting cereal for Nestlé or coaching SME owners in Auckland — needs a marketing floor: a minimum percentage of revenue below which it stops being found. Kevin has spent over 30 years building brand budgets at DDB, Ogilvy and Saatchi and Saatchi for McDonald's, Nestlé and IBM, and now runs the Simple-Growth System™, and in all that time the principle has never changed — only the number of zeros. Three tiers:

1. Survive (2–3% of revenue). The bare minimum to stay visible outside your existing network — enough for consistent content and basic paid reach. Below this, you're invisible to anyone who hasn't already met you.

2. Sustain (6–9% of revenue). This is where growth-focused businesses actually sit, in line with what Duke's CMO Survey shows established companies committing. It keeps your pipeline full at your current pace.

3. Grow (10%+ of revenue). What it takes to win market share from a competitor, launch into a new segment, or rebuild momentum after a slow patch.

The action is simple enough to do before 9am tomorrow: pull last month's revenue, calculate 3% of it, and compare that number to what you actually spent. That gap — not your competitors, not the algorithm, not the economy — is exactly what's capping your growth right now. Then put the gap into one channel, run properly, for a full quarter before judging whether “marketing doesn't work for my business.”

“Kevin D'Ambros-Smith was the first coach that helped us and he was so great. He understood the business straightaway, was able to identify some of the areas where we could grow it, and some of the things to park. I don't think the ROW branding would be nearly as strong without his input.”

— Sarah McGuinness, Founder and CEO, Revolutionaries of Wellbeing (ROW)

Why Owners Know This and Still Spend $0

Most SME owners could recite this logic back without prompting. Almost none act on it, for three reasons: marketing feels optional in a way rent and payroll don't, so it's the first line cut when cash is tight — even though it's the line most likely to fix the cash problem; a budget never big enough to test properly never gets to prove itself, so “marketing doesn't work for us” becomes self-fulfilling; and there's rarely anyone reviewing the number monthly, so a floor written down once is just a line in a plan nobody reopens.

That's where the real gap sits — not in strategy, but in accountability. A budget without someone checking it against results every month rarely survives its first bad quarter. That's the specific, unglamorous reason coaching changes outcomes here: not better ideas, but someone in the room holding the floor steady when the instinct says to cut it.

Three Things to Do This Week

  • Calculate your current marketing spend as a percentage of last month's revenue — most owners have never actually done this math.
  • Set your floor at a minimum of 3%, moving to 6–9% if steady growth is the goal for the next 12 months.
  • Choose one channel, not five, and commit your floor to it for a full quarter before switching or judging results.

Key Takeaways

  • 26% of small businesses budget $0 a month for marketing, and 90% spend under $200 a month (UENI, 7,413 businesses, data captured August 2026).
  • Growth-focused companies budget 9.4% of revenue for marketing, up from 7.7% the year before (Duke University Fuqua School CMO Survey, 281 marketing leaders).
  • Referrals are a lagging indicator of past work, not a growth strategy — they plateau at the size of your existing network, not the size of your market.
  • The Marketing Floor: 2–3% of revenue to survive, 6–9% to sustain growth, 10%+ to take market share.
  • A marketing budget without a monthly accountability review rarely survives its first bad quarter.

Work out your Marketing Floor number this week — and if closing the gap between what you spend and what you need feels impossible to do alone, that's exactly the conversation Kevin is ready to have with you.

...and you become the owner who markets on purpose, with a number you set and review.

Monday, November 02, 2026

You're closing deals and still going without pay. Here's why discounting to win the sale is costing you more than the sale is worth, and the fix.

Monday, November 02, 2026

You post, you boost, you hope. Here's the one-page system that tells you, every Monday, exactly which part of your marketing is earning its place.

Monday, November 02, 2026

Your sales report looks great. Your bank balance doesn't agree. Here's the strategic fix most growing SME owners miss, and how to find the handful of customers who actually pay you.

Monday, November 02, 2026

EOS gives a leadership team a shared system. Coaching finds the one constraint to fix first. Here is who each suits, what is public on cost, and six questions to ask. Checked 2 November 2026.

Monday, November 02, 2026

One third-party guide puts an EOS Implementer at $20,000 to $45,000 a year for two years. Here is what that buys, who it suits, and six questions to ask before you sign.

Monday, November 02, 2026

The Census Bureau says 17% to 20% of US businesses use AI. The Chamber says 58% of small businesses do. Here is why they differ and where an owner should point AI first.

Sunday, November 01, 2026

An executive coach develops you as a leader. A business coach works on the business. A fair, source-linked guide for US owners, with best-for and not-ideal-if for every option.

Sunday, November 01, 2026

Not every stuck business has a mindset problem, and not every one has a strategy problem. Here is how NZ owners can tell which kind of coach they need now, and why the best ones do both.

Sunday, November 01, 2026

A franchise network or an independent coach? Here is who each suits, what is publicly known about cost and guarantees, and the questions to ask before you sign. Checked 1 November 2026.

Sunday, November 01, 2026

New 2026 research shows SME owners earning most of their revenue from repeat customers are nearly four times more likely to be profitable than those chasing new customers alone. Here is the simple shift that changes the number that matters.

Sunday, November 01, 2026

Management Capability Development funding can cover up to half of one-to-one business training for eligible NZ businesses. Here is who qualifies, what it covers, what it does not, and the order to do things in.

Sunday, November 01, 2026

Revenue can climb for years while the business quietly becomes more dependent on you, not less. Here's the growth driver most SME owners never put on their own dashboard.

Sunday, November 01, 2026

You cancelled the weekend away again. If you can't step away long enough to ask whether a coach is worth it, that's not a reason to skip the question — it's the reason to ask it.

Sunday, November 01, 2026

94% of NZ owners say they're not reaching their business goals. Not from lack of effort — from nowhere to see progress. Here's the visible scoreboard that fixes it.

Sunday, November 01, 2026

If every deal needs your personal persuasion to close, you don't have a sales process — you have a treadmill. Here's how to fix the offer so it does some of the selling for you.