Thursday, November 05, 2026
An Auckland physiotherapy clinic wanted to stand apart from every other clinic. Here is the positioning, the work behind it, what we can and cannot say, and four steps to copy this month.
If you're one of the 26% of small business owners planning to spend exactly $0 on marketing this month, you're not being frugal — you're setting your own growth ceiling. New data from 7,413 small business sign-ups shows 90% of small businesses spend under $200 a month on marketing, while growth-focused firms sit at 9.4% of revenue, per Duke University's Fuqua School of Business CMO Survey. That gap is a large part of why so many SME owners feel like they're working harder for the same result, year after year.
The data is stark. Of 7,413 small businesses surveyed on planned monthly marketing spend, 26.1% said zero, 39.4% budgeted $1–$50, and a further 24.9% sat between $51 and $200. Add those bands together and 90.5% of small businesses spend less on marketing in a month than most people spend on groceries in a week (UENI, August 2026).
Compare that to Duke's Fuqua School of Business CMO Survey — directed by Professor Christine Moorman, co-sponsored by Deloitte and the American Marketing Association. Its most recent edition — 281 marketing leaders, 99% at VP level or above — found marketing budgets had climbed to 9.4% of revenue, up from 7.7% the year before. That's not a small gap. It's a different business model entirely.
Here's the enemy in this story: the Referral Economy Myth — the quiet belief that if the work is good enough, word of mouth will do the marketing job on its own. It's appealing because it costs nothing and flatters the quality of the work. But referrals are a lagging indicator, not a growth strategy — capped by the size of your existing customer base, not the size of the market you could serve. A business spending $0 on marketing isn't undercutting competitors on price. It's opting out of ever meeting the customers who don't already know someone who knows them.
Every business — whether it's shifting cereal for Nestlé or coaching SME owners in Auckland — needs a marketing floor: a minimum percentage of revenue below which it stops being found. Kevin has spent over 30 years building brand budgets at DDB, Ogilvy and Saatchi and Saatchi for McDonald's, Nestlé and IBM, and now runs the Simple-Growth System™, and in all that time the principle has never changed — only the number of zeros. Three tiers:
1. Survive (2–3% of revenue). The bare minimum to stay visible outside your existing network — enough for consistent content and basic paid reach. Below this, you're invisible to anyone who hasn't already met you.
2. Sustain (6–9% of revenue). This is where growth-focused businesses actually sit, in line with what Duke's CMO Survey shows established companies committing. It keeps your pipeline full at your current pace.
3. Grow (10%+ of revenue). What it takes to win market share from a competitor, launch into a new segment, or rebuild momentum after a slow patch.
The action is simple enough to do before 9am tomorrow: pull last month's revenue, calculate 3% of it, and compare that number to what you actually spent. That gap — not your competitors, not the algorithm, not the economy — is exactly what's capping your growth right now. Then put the gap into one channel, run properly, for a full quarter before judging whether “marketing doesn't work for my business.”
“Kevin D'Ambros-Smith was the first coach that helped us and he was so great. He understood the business straightaway, was able to identify some of the areas where we could grow it, and some of the things to park. I don't think the ROW branding would be nearly as strong without his input.”
— Sarah McGuinness, Founder and CEO, Revolutionaries of Wellbeing (ROW)
Most SME owners could recite this logic back without prompting. Almost none act on it, for three reasons: marketing feels optional in a way rent and payroll don't, so it's the first line cut when cash is tight — even though it's the line most likely to fix the cash problem; a budget never big enough to test properly never gets to prove itself, so “marketing doesn't work for us” becomes self-fulfilling; and there's rarely anyone reviewing the number monthly, so a floor written down once is just a line in a plan nobody reopens.
That's where the real gap sits — not in strategy, but in accountability. A budget without someone checking it against results every month rarely survives its first bad quarter. That's the specific, unglamorous reason coaching changes outcomes here: not better ideas, but someone in the room holding the floor steady when the instinct says to cut it.
Work out your Marketing Floor number this week — and if closing the gap between what you spend and what you need feels impossible to do alone, that's exactly the conversation Kevin is ready to have with you.
...and you become the owner who markets on purpose, with a number you set and review.
Wednesday, October 28, 2026
Most small business owners already believe AI works, but barely one in ten has invested in using it properly. Here is the simple ladder for turning casual AI use into real, compounding productivity gains.
Tuesday, October 27, 2026
Vet and allied health practices rarely have a clinical problem. Here is how to find the real constraint, keep patients returning and build a 90-day growth plan.
Tuesday, October 27, 2026
Most SME owners are fixing the wrong problem. Here's the 3-step method that finds the one constraint actually holding your growth back, before you spend another dollar.
Tuesday, October 27, 2026
A third of US small business owners say they don't know whether they have the tools — AI included — to grow next year. That's not a confidence problem, it's a visibility one, and it's fixable in an afternoon.
Tuesday, October 27, 2026
Confidence up a quarter, down the next, tariffs easing then tightening — waiting for certainty is its own decision, and usually the wrong one. Here's a simple way to keep deciding well when the ground keeps moving.
Tuesday, October 27, 2026
There's one role almost every SME owner has avoided filling for a year or more — while quietly doing it themselves instead. Here's the Who Not How framework, and the three-step test that makes the hire obvious.
Tuesday, October 27, 2026
They nodded, asked great questions, said it's exactly what they need — then disappeared. Here's why warmth isn't a buying signal, and the three-message sequence that gets stalled deals talking again.
Tuesday, October 27, 2026
Most SME marketing describes the product and targets a demographic — and both miss why people actually buy. Here's the Jobs To Be Done framework, and how to find the job your business is really being hired to do.
Tuesday, October 27, 2026
Nearly half of businesses miss the target they set for themselves — and it's rarely because the team didn't try hard enough. Here's the three-number check that builds a 2027 target you can actually hit.
Monday, October 26, 2026
ActionCOACH, an EOS Implementer or an independent coach? A fair, source-linked guide for US owners, with a six-question test to match the help to your biggest constraint.
Monday, October 26, 2026
Gallup's 2026 global workplace data shows manager engagement is collapsing faster than everyone else's. Here's the research-backed 3-step fix for SME owners wearing the manager hat too.
Monday, October 26, 2026
Only about a third of seasonal businesses hold enough cash to cover their leanest months before the slow season hits. Here's the ten-minute reserve check before this year's peak trade.
Monday, October 26, 2026
A well-known coaching ROI study found a $7.90 return per $1 spent. Here's an honest look at where that number comes from, and what actually transfers to an SME owner.
Monday, October 26, 2026
Only around 20% of companies complete 80% of their strategic goals, and fewer than half of employees know what's expected of them. Here's how OKRs fix that at SME scale.
Monday, October 26, 2026
Bain research shows winning a new customer can cost up to 25 times more than keeping one you already have. Here's the CLV/CAC discipline that flips where your sales effort goes.