Monday, November 02, 2026
The Census Bureau says 17% to 20% of US businesses use AI. The Chamber says 58% of small businesses do. Here is why they differ and where an owner should point AI first.
Last updated 3 November 2026. Source market: United Kingdom.
If you asked 350 business owners whether their branding is strong enough, 88% of them would say no. Ask the same group whether branding matters, and 72% would tell you it's essential to keeping customers interested and getting them to buy. Those two numbers sitting next to each other tell you the real problem isn't that owners don't understand positioning. It's that almost none of them have actually checked whether theirs still works.
That's the finding from research published by Adobe Acrobat and reported by IT Brief UK on 29 October 2026, surveying 350 UK business owners: 88% don't believe their branding and design are strong enough, 60% don't regularly review their branding to improve it, and 15%, one in six, don't even know how to reassess it if they wanted to. Market: United Kingdom, a secondary market for Simple-Growth's audience, but the pattern will be familiar to any NZ or US owner reading this.
Most advice on branding treats the 88% as a motivation issue. Owners just need to believe in themselves more, invest more, hire a better designer. That misses what the data is actually showing. Seventy-two percent of these same owners already know branding matters. They're not confused about its importance. They've simply never built, or never revisited, anything to check it against.
The real enemy here is the empty adjective. Ask most owners what makes them different and you'll hear "great service," "quality," "we really care." Every competitor in their market says exactly the same three things, in exactly the same words. Customers can't tell businesses apart on adjectives nobody can prove, so they default to the one thing they can compare: price. That's not a branding failure. It's the absence of a system for finding, proving and repeating what's actually true and different about the business, and then checking it stays true.
The Simple-Growth System calls this exercise the Secret Sauce, built on April Dunford's positioning process from Obviously Awesome and Marty Neumeier's Onliness Statement. It replaces guesswork with three questions, run in order.
1. Name the real alternative. What would your best customers actually do if you didn't exist, not "nothing," but the specific competitor, DIY option or workaround they'd choose instead. You can't say what makes you different until you know exactly what you're different from.
2. Name the one thing only you do, with proof. Not an adjective. A capability, process, guarantee or piece of expertise a competitor genuinely can't claim, backed by something you can show, not just say.
3. Say it the same way everywhere, and put a date on the calendar. One sentence, repeated consistently across your website, your pitch and your team's own words, then checked again in six months, because your market, your competitors and your customers won't wait for you to notice they've moved.
"With a rich background in Marketing and Media, Kevin assists businesses to understand their 'Secret Sauce' and assists them to implement a strategy to grow the company's brands and in turn, business opportunities. … his guidance and strategic advice is always well thought through and gets fantastic outcomes."
Gareth Bayliss
Sales Manager, The Icehouse
Almost every owner I coach can tell you, in the abstract, that knowing your point of difference matters. Very few have actually written theirs down, tested it against a real alternative and put a date on the calendar to check it again. The reason isn't laziness. It's that positioning work doesn't have a deadline the way an invoice or a staffing gap does, so it keeps losing to whatever is loudest that week, year after year, until the business is running on a story nobody has checked in years.
This is exactly where an outside perspective earns its place, not to write a prettier version of the same adjectives, but to ask the question owners rarely ask themselves: what would your best customer actually do without you, and can you prove the thing you think makes you different?
At least twice a year. The Secret Sauce process ends with a date in the calendar, because your market, your competitors and your customers keep moving whether or not you check. In the UK survey above, 60% of owners said they don't review their branding regularly.
It is the Simple-Growth System's positioning exercise: name the real alternative your best customers would choose instead of you, name the one provable thing only you do, then say it the same way everywhere and review it on a set date.
The survey covered 350 UK owners, so treat the percentages as a UK finding. The pattern, owners who rate branding as essential but never check theirs, is one the Simple-Growth team sees across SME owners, and the three questions work in any market.
Read your homepage and count the sentences a competitor could copy onto their own site without anyone noticing. If most of them could be copied, you are competing on price by default.
If your positioning hasn't been checked since you first wrote it down, that's exactly where to start.
Monday, October 12, 2026
Sunday, October 11, 2026
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