Friday, October 30, 2026

One client had 123 customers. Eight of them delivered 42% of total revenue. Here's the A-B-C-D grading system that tells you which customers actually matter.

Ask most SME owners where their business needs to be in twelve months and you'll get a number: a revenue target, a hire, a launch date. Ask where they need to be — personally — in three years, and the answer is usually a pause, followed by something vague about "having more freedom eventually."

A new survey makes that silence measurable. Exit Factor's October 2026 study of 1,104 US small business owners, fielded by Researchscape International, found that 57% are leaning on their business to fund whatever comes next in their life, and a third have taken zero steps to plan for it. Nearly two-thirds hold more than half their personal net worth inside the business. Only 15% have a formal written exit plan, and 47% say it still feels too early to think about it.

That's not a retirement problem. It's a vision problem — and it starts years before anyone thinks about selling.

The Problem: "Grow the Business" Isn't a Vision

Here's the enemy in this story, and it isn't the owner. It's the idea — picked up from a hundred LinkedIn posts and "hustle" accounts — that a vision statement is a company artifact. Something for the website. A line the marketing team drafts. Meanwhile the owner's actual life, the one the business was supposed to fund, never gets the same treatment.

So the business grows, sometimes impressively, while the owner's personal picture of the future stays exactly where it was five years ago: fuzzy, unscheduled, "eventually." The Exit Factor numbers show where that leads. Nearly two in three owners have the majority of their wealth trapped inside an asset they haven't actually planned around. Almost half say it's still "too early" to think it through, at an age and stage where, if the business is doing well, it absolutely isn't.

I've worked with businesses from startups to $100m+ turnover, and the pattern repeats at every size: a plan that starts with the business ("let's hit $5m") rarely survives contact with a bad quarter. A plan that starts with the owner's life, the income, the hours, the thing they actually want to be true in three years, gives every other decision somewhere to point.

The Framework: Build the Vivid Vision Before the Strategy

Cameron Herold, the entrepreneur behind 1-800-GOT-JUNK's scale-up, calls this a Vivid Vision, and combined with Jim Collins' idea of a Big Hairy Audacious Goal and Simon Sinek's "start with why," it becomes a genuinely practical tool rather than a motivational exercise. Here's the three-step version I run with Simple-Growth clients.

1. Start with the life, not the company. Three years from today, what does a great week actually look like? Hours worked, time off, what fills the days that matter. What personal income do you want the business to pay you, and what wealth do you want it to build? This question alone tends to take longer to answer honestly than anything else in a strategy session, which is exactly the point.

2. Picture the company in specifics. Not "bigger" — who the customers are, what you're known for, how people find you, the size and feel of the team, what finally runs without you in the room, the revenue and profit numbers. Push for figures, not adjectives. A vision with no numbers is a wish.

3. Anchor it with a why and a decade goal. One sentence on why the business exists at all, and one bold 10-year goal the three-year picture is a genuine step toward. This is what turns a daydream into a direction every decision can be measured against.

Done properly, this takes two pages, not twenty, and it should be short enough to put in front of your team.

"He really got our vision from the beginning and has been a huge help in putting together a clearer plan and strategy for the next five years. Working with Kevin D'Ambros-Smith has given us the space to pause and reflect, on where we are now, where we want to be and how we get there."

— Gabby Kirk, Papier Hq

The Execution Gap: Why Owners Skip This Anyway

Most owners aren't avoiding this because they don't see the value. They skip it because it's uncomfortable, unscheduled, and nobody is holding them accountable to finish it. A strategy document with numbers in it feels like "real work." A conversation about what you personally want from the next three years of your life feels indulgent, right up until you're the 47% who still says it's "too early," ten years in.

There's also a real boundary worth naming here: a Vivid Vision tells you what you want your finances and your exit to look like, but turning that into a sale structure, a trust, or a tax-efficient ownership transition is a job for a specialist, not a coach. Chartered Accountants ANZ and a commercial lawyer are the right people once the vision gets specific about money and ownership, knowing that boundary is part of building a properly supported business.

Quick Wins — Do This Before Your Next Planning Meeting

1. Block 90 minutes, alone, and answer the life questions above in writing, not in your head.

2. Write the company picture in present tense, as if three years from now has already happened. Specifics, not adjectives.

3. Share the one-page result with your leadership team before you touch next year's budget.

Key Takeaways

  • A business growth number is not a life vision — most SME owners confuse the two, and the business absorbs the owner's future by default.
  • 57% of US small business owners currently rely on their business to fund their next life stage, and a third have taken no steps to plan for it, per Exit Factor's October 2026 research.
  • Only 15% of US small business owners have a formal written exit plan, despite nearly two-thirds holding over half their net worth inside the business.
  • Build a Vivid Vision — a specific, numbers-based, three-years-out picture of both your life and your company — before you write another strategy document.
  • Treat the vision as the owner's job and the tax- or ownership-structure work as a specialist's job — know the boundary between the two.

Ready to build your own three-year picture instead of guessing at "eventually"?

Saturday, October 10, 2026

Rising revenue and a shrinking bank balance usually mean the same thing: one account doing the job of four. A simple account split fixes it before it becomes a crisis.

Saturday, October 10, 2026

A coaching style that worked in your first month can quietly become the wrong one by your twelfth. The best coaches change how they coach you as you change.

Saturday, October 10, 2026

Managers now spend over a fifth of their working week in meetings, and senior leaders admit most of it is wasted. A fixed meeting rhythm fixes more than your calendar.

Saturday, October 10, 2026

Most SME owners set ad budgets and discount limits by gut feel. One number, worked out properly, tells you exactly what a customer is worth and what you can afford to spend to win one.

Saturday, October 10, 2026

Most small businesses pour their whole marketing budget into this week's sale. The research on 30 years of advertising says that is exactly the wrong ratio.

Saturday, October 10, 2026

Most SME owners are confident they will hit this year's goals, and most will not. The fix is not more effort, it is a plan that fits on one page and gets checked every week.

Friday, October 09, 2026

The share of owners blaming the economy for not planning long-term has tripled in a year. Here's the one-page plan that actually fixes it, not excuses it.

Friday, October 09, 2026

A new market, a new product line, a second location: most lose money the same way, by skipping the three numbers that would have told them how big the opportunity really was.

Friday, October 09, 2026

Most people picture coaching as a conversation. The sessions that actually move a business are a loop, repeated every week, until it becomes how the owner thinks.

Friday, October 09, 2026

A forty-item to-do list with none of the three that mattered finished is not a time management problem. It is a filter problem, and the Eisenhower Matrix is the filter.

Friday, October 09, 2026

A good salesperson gets four real conversations a day. A good presentation, given once, can reach four hundred. Here is why most SME sales teams never use it.

Friday, October 09, 2026

Customers do not leave because a competitor shouted louder. They leave because, in the exact moment they needed someone, your brand was not the one they thought of.

Friday, October 09, 2026

Most SME owners track one number: the bank balance. The businesses that compound track four, using Kaplan and Norton's Balanced Scorecard, and catch the problem before it ever reaches the bank account.

Thursday, October 08, 2026

Nearly half of NZ SME owners plan to raise prices this year. Only 4 percent of companies have a value proposition clear enough to justify it.