Friday, November 13, 2026
Most strategic plans don't fail because the strategy is wrong — they fail because they're too big to run. New data on 20,582 real plans shows where the cliff is, and how to fix it.
Last updated 14 November 2026. Published by Simple-Growth (Motherbase Limited). Market: United States.
This is a story about an owner who wants every sale to feel worth making — but who's quietly discounting to win deals from customers they've never actually worked out the value of. You knock ten percent off to get the signature. Then fifteen, for the next one, because they pushed back harder. It feels like good sales instinct. What it's actually doing is handing your best discounts to the loudest negotiators, while the customers who'd have paid full price and stayed five years quietly go unnoticed in the same spreadsheet.
Treating every customer as roughly equally valuable feels fair. It's also almost never true, and discounting on instinct — because a deal "feels" close, or a prospect pushed back — means you're setting your price around the customer who complains loudest, not the one who's actually worth the most over time. The quieter cost is that nobody on the sales side is looking at the number that would stop this: what a customer is actually worth, start to finish, against what it costs to win and keep them.
Customer Lifetime Value, weighed against Customer Acquisition Cost, is one of the oldest ideas in business and still one of the least used at SME level: what is this customer actually worth across the whole relationship, not just this invoice, and what did it genuinely cost to win them?
Kevin worked with a client who had 123 customers on the books and assumed, like most owners do, that growth meant chasing more of them harder. When they actually graded the base, eight customers — just over six percent of the list — had delivered $266,240 of the $630,220 in total revenue. Those eight had never asked for a discount. They'd simply never been identified, thanked, or protected as the asset they actually were, because nobody had ever done the maths.
"Kevin doesn't just present — he electrifies the room and drives massive, real-world value! He drops game-changing insights and actionable shortcuts that show businesses exactly how to turn everyday customers into raving, loyal fans — and acquire new ones faster than ever thought possible."
Gareth Bayliss
Sales Manager, The Icehouse
Knowing the maths and holding the line under pressure are different skills — it's one thing to know your A customers matter most, another to say no to a discount when a quiet month makes any signed deal feel like relief. This isn't for you if you've already got your customers graded and a pricing floor you actually hold to — that discipline is rare, and if it's you, this isn't the gap costing you money. It's for the owner who's never actually pulled the revenue-by-customer report, and is pricing on gut feel because nobody's shown them what the real number looks like.
The total revenue or profit a business can reasonably expect from one customer across the full relationship, not just their next purchase — used alongside Customer Acquisition Cost to judge whether a customer, or a discount for one, is actually worth it.
Rank every customer by actual revenue over the past 12 months. The top slice — often well under 10% of the list — usually carries a disproportionate share of total revenue, and is the group most worth protecting first.
No — but discount deliberately, based on what a customer is likely worth over time, rather than reactively, based on how hard they pushed back in the room.
If you've never graded your customer base by actual revenue, that's your starting point.
Wednesday, November 04, 2026
Gallup found that 40% of US owner-employers hold a business plan, and owners with an informal plan reported more revenue growth than owners with none. Here is what that does and does not prove, and six moves to build your own. Checked 4 November 2026.
Wednesday, November 04, 2026
ActionCOACH offers a coaching network, the ABoS platform and two free weeks. Simple-Growth is one owner-run coach who finds your constraint first. Here is who each suits, what is public on cost, and six questions to ask. Checked 4 November 2026.
Tuesday, November 03, 2026
Cosmetic and skin clinics rarely stall for lack of attention. Here is how NZ owners can find the real constraint, market within the rules and turn first treatments into long-term clients.
Tuesday, November 03, 2026
AI tools are making every small business sound the same. Here is the 3-step Distinctive Brand Assets method for standing out even when a machine wrote the first draft.
Tuesday, November 03, 2026
The Entourage or Simple-Growth: who each suits, what The Entourage publishes on price and proof, and seven questions to ask before you apply. Checked 4 November 2026.
Tuesday, November 03, 2026
A New Zealand owner connected her ERP, email, website and analytics to AI. What changed, what the early numbers show, what we do not know yet, and what you can copy this month. Checked 4 November 2026.
Tuesday, November 03, 2026
The spreadsheet's been updated four times and nothing new has changed in three weeks. Here's why waiting for certainty is the real growth-killer, not the risk itself.
Tuesday, November 03, 2026
The thought isn't "how do I grow this" anymore, it's "can I keep doing this." That thought isn't proof you're failing — it's proof you're carrying it alone.
Tuesday, November 03, 2026
Twenty minutes at the kitchen table turns into two hours, again. Here's why willpower isn't the fix — and the one question that actually frees up your week.
Tuesday, November 03, 2026
"I'm also talking to someone else." Most owners improvise an answer in that moment and sound like everyone else. Here's how to have the answer ready.
Tuesday, November 03, 2026
Half your customer base needs chasing, discounting or managing. The fix usually isn't your delivery — it's who your marketing is attracting in the first place.
Tuesday, November 03, 2026
You've run the numbers four times and still haven't decided. It's not the decision that's the problem — it's that you're making it with no one to pressure-test your thinking.
Tuesday, November 03, 2026
An agency, a freelancer or doing it yourself with AI: who each suits, what one NZ agency publishes on cost, and six questions to ask before you pay anyone. Checked 4 November 2026.
Tuesday, November 03, 2026
Scaling Up gives a leadership team a four-decision platform. Coaching finds the one constraint to fix first. Here is who each suits, what is public on cost, and six questions to ask. Checked 3 November 2026.
Tuesday, November 03, 2026
Three self-paced programs at $97, $297 and $497. Here is the problem each one fixes, who it suits, who should skip it, and how to choose in five minutes. Checked 3 November 2026.