Saturday, November 14, 2026
One real client's top 8 customers (of 123) delivered 42% of total revenue. Customer Lifetime Value shows SME owners why discounting on instinct rewards the wrong people.
Last updated 15 November 2026. Published by Simple-Growth (Motherbase Limited). Market: United States.
This is a story about an owner who wants to be remembered — but whose ads, website and socials could quietly be swapped with a competitor's and nobody would notice the difference. You've posted. You've boosted. You've even paid someone to "make it pop." It still doesn't land, and you've started to suspect the problem isn't the budget. It's that nothing about what you're putting out actually looks, sounds or feels like it could only be you.
A 2026 US survey of 1,000 small business owners and workers found 52.5% say their marketing has at some point looked cheap enough that they suspect it cost them customers (UPrinting, US, 2026). "Cheap" rarely means poorly made — it usually means forgettable: the same stock photo style, the same three colours every competitor uses, the same generic claim about quality and service that every business in the category also makes. Customers can't choose a brand they can't tell apart from the one next to it.
Jenni Romaniuk's work on distinctive brand assets, built on the evidence base behind how brands actually grow, makes a deceptively simple case: the sensory, specific details customers can spot from across the room — a colour, a sound, a shape, a line — do more for recall than another clever headline ever will.
Kevin's seen a distinctive asset work in its most literal form. A light-and-sound installations team, competing in a crowded, technical category where every competitor's site looked identical, put one sign on their wall: "We Are Big In Japan." It wasn't a mission statement. It wasn't a value proposition. It was odd enough that every client who walked in asked about it — and every one of them remembered the business because of it, long after they'd forgotten which competitor they'd also gotten a quote from.
"Kevin, you distilled business, marketing and sales strategy into powerful simple concepts and actions with real life stories of your start-up business and corporate life. You walk the talk with empathy and passion. Feedback has been off the charts. The energy in the room was palpable."
Nikki
MahiTahi / Colab
Something odd and specific feels riskier in the room than something safe and polished, even though safe and polished is exactly what's failing to get remembered. This isn't for you if you've already got a distinctive asset customers mention unprompted — some owners have built that without ever naming it, and it shows in how easily people refer them. It's for the owner whose marketing could be screenshotted, have the logo removed, and nobody in the industry could tell you whose it was.
You don't need a bigger budget to be remembered. You need one specific thing, repeated on purpose, until it's unmistakably yours.
A specific, sensory detail — a colour, sound, shape or phrase — that customers associate with a brand strongly enough to recognise it even without the logo attached, drawing on Jenni Romaniuk's research into how brands build recall.
A logo only works if someone's already looking at it. A distinctive asset works in the background — in a sound, a colour, a turn of phrase — and gets noticed even when a customer isn't actively paying attention to your marketing.
Screenshot it, remove your logo and name, and ask whether a customer in your industry could still tell you whose it was. If the honest answer is no, that's the gap this post is about.
If your marketing could belong to any competitor in your category, that's the first thing worth fixing.
Monday, October 26, 2026
A well-known coaching ROI study found a $7.90 return per $1 spent. Here's an honest look at where that number comes from, and what actually transfers to an SME owner.
Monday, October 26, 2026
Only around 20% of companies complete 80% of their strategic goals, and fewer than half of employees know what's expected of them. Here's how OKRs fix that at SME scale.
Monday, October 26, 2026
Bain research shows winning a new customer can cost up to 25 times more than keeping one you already have. Here's the CLV/CAC discipline that flips where your sales effort goes.
Monday, October 26, 2026
A 2026 Gartner survey found SMEs put just 12% of marketing spend into brand-building, against the 60% long-term research recommends. Here's what that costs you eighteen months from now.
Monday, October 26, 2026
Fewer than 5% of employees understand their company's strategy well enough to act on it. Here's the one-page scorecard that fixes it, reviewed in 15 minutes a week.
Sunday, October 25, 2026
Help to Grow: Management, a peer group like Vistage, or a business coach? An honest UK comparison, with best for and not ideal if for every option.
Sunday, October 25, 2026
Free and low-cost mentoring suits some NZ owners; paid coaching suits others. Here is how to tell which fits your stage, your problem and your budget.
Sunday, October 25, 2026
Most SME owners know their follower count, not where their last ten paying customers actually came from. Here is the 2026 data on what really drives growth.
Sunday, October 25, 2026
ANZ's September 2026 survey shows NZ business confidence easing again. Here's the trap that data creates for SME owners, and how growth-minded owners should read it instead.
Sunday, October 25, 2026
More people call themselves a business coach than ever before. Here's the one test that actually separates a coach who gets results from one who just talks.
Sunday, October 25, 2026
A 2024 study found SME owners lose 22% of their working week to admin and compliance. Here's the task-level AI audit that claws the time back without hiring anyone.
Sunday, October 25, 2026
Seller-initiated deals close at nearly double the rate of buyer-initiated ones. Here's why proactive selling beats waiting for inbound, and how to shift the ratio.
Sunday, October 25, 2026
The best customer-acquisition channel most SME owners ignore isn't an ad platform — it's the audience someone else already spent years building. Here's how to borrow it properly.
Sunday, October 25, 2026
Most strategic plans don't fail in June — they fail the day they're signed off, while everyone still feels confident. Here's the one-page exercise that catches the fatal flaw first.
Saturday, October 24, 2026
79% of SME owners can't make a strategic plan stick, and it's not an ambition problem. Here's the one-page fix that turns an annual plan into a system you actually use every week.