Friday, November 13, 2026
Losing quotes to price feels like a pricing problem. It's usually a sameness problem. An OODA-loop exercise and a real client story show SME owners how to find the one line a competitor can't copy.
Last updated 15 November 2026. Published by Simple-Growth (Motherbase Limited). Market: United States.
This is a story about an owner who wants to be remembered — but whose ads, website and socials could quietly be swapped with a competitor's and nobody would notice the difference. You've posted. You've boosted. You've even paid someone to "make it pop." It still doesn't land, and you've started to suspect the problem isn't the budget. It's that nothing about what you're putting out actually looks, sounds or feels like it could only be you.
A 2026 US survey of 1,000 small business owners and workers found 52.5% say their marketing has at some point looked cheap enough that they suspect it cost them customers (UPrinting, US, 2026). "Cheap" rarely means poorly made — it usually means forgettable: the same stock photo style, the same three colours every competitor uses, the same generic claim about quality and service that every business in the category also makes. Customers can't choose a brand they can't tell apart from the one next to it.
Jenni Romaniuk's work on distinctive brand assets, built on the evidence base behind how brands actually grow, makes a deceptively simple case: the sensory, specific details customers can spot from across the room — a colour, a sound, a shape, a line — do more for recall than another clever headline ever will.
Kevin's seen a distinctive asset work in its most literal form. A light-and-sound installations team, competing in a crowded, technical category where every competitor's site looked identical, put one sign on their wall: "We Are Big In Japan." It wasn't a mission statement. It wasn't a value proposition. It was odd enough that every client who walked in asked about it — and every one of them remembered the business because of it, long after they'd forgotten which competitor they'd also gotten a quote from.
"Kevin, you distilled business, marketing and sales strategy into powerful simple concepts and actions with real life stories of your start-up business and corporate life. You walk the talk with empathy and passion. Feedback has been off the charts. The energy in the room was palpable."
Nikki
MahiTahi / Colab
Something odd and specific feels riskier in the room than something safe and polished, even though safe and polished is exactly what's failing to get remembered. This isn't for you if you've already got a distinctive asset customers mention unprompted — some owners have built that without ever naming it, and it shows in how easily people refer them. It's for the owner whose marketing could be screenshotted, have the logo removed, and nobody in the industry could tell you whose it was.
You don't need a bigger budget to be remembered. You need one specific thing, repeated on purpose, until it's unmistakably yours.
A specific, sensory detail — a colour, sound, shape or phrase — that customers associate with a brand strongly enough to recognise it even without the logo attached, drawing on Jenni Romaniuk's research into how brands build recall.
A logo only works if someone's already looking at it. A distinctive asset works in the background — in a sound, a colour, a turn of phrase — and gets noticed even when a customer isn't actively paying attention to your marketing.
Screenshot it, remove your logo and name, and ask whether a customer in your industry could still tell you whose it was. If the honest answer is no, that's the gap this post is about.
If your marketing could belong to any competitor in your category, that's the first thing worth fixing.
Monday, October 05, 2026
You're about to have your busiest quarter of the year. If nobody's planned for it, your bank balance is about to go the wrong way at exactly the moment the business looks like it's winning.
Monday, October 05, 2026
Ask most owners what they do and they'll answer instantly. Ask them why their business exists, beyond making money, and watch the pause. That pause is costing you customers, hires and referrals.
Monday, October 05, 2026
Ask your team to name the business's single most important goal this quarter. Five different answers from five people means you have one problem, not twelve: nobody knows what the goal actually is.
Monday, October 05, 2026
You trained your team to build rapport and never push, and your best customer last quarter still went with the competitor who pushed them to rethink the brief. Here's why relationship-selling is the weakest profile in B2B sales.
Monday, October 05, 2026
You've boosted the posts, hired the agency, rewritten the website twice, and the phone still isn't ringing. Before you spend another dollar, ask whether a stranger could explain what makes you different in one sentence.
Monday, October 05, 2026
Your competitor just launched the move you'd been 'finalising' for six months. Here's the fifty-year-old decision framework that fixes the real problem: not your strategy, your decision speed.
Sunday, October 04, 2026
EOS, Scaling Up, Vistage, ActionCOACH or Simple-Growth? A fair comparison with best-for and not-ideal-if for each option, a fit matrix and a nine-question quiz.
Sunday, October 04, 2026
What does a business coach cost in New Zealand? Published monthly and hourly ranges, cheaper options, how RBPN co-funding can help, and a checklist for judging value.
Sunday, October 04, 2026
New 2026 global research shows trust alone only earns a brand 48 percent acceptance into new territory - relevance takes it to 71 percent. Here is the two-question test that finds the real gap before you spend on expansion.
Sunday, October 04, 2026
The personal touch that built your reputation at ten staff quietly becomes the bottleneck that breaks it at thirty. Here is how to turn a habit into a system before it costs you.
Sunday, October 04, 2026
Most owners check star ratings and warm adjectives before hiring a coach. Here is the three-detail test that tells you whether a review is evidence or decoration.
Sunday, October 04, 2026
The Christmas shutdown is about eleven weeks away. Here is the one-page-per-role handover document that decides whether you actually switch off this year.
Sunday, October 04, 2026
The biggest sales research study ever run found the best reps ask, they don't tell. Here is the SPIN method, and the four questions that come before any pitch.
Sunday, October 04, 2026
No ad budget doesn't mean no reach. Here is the Dream 100 method for finding the audiences that already trust your exact customer, and earning your way in.
Sunday, October 04, 2026
Most SME growth plans are really just wishlists with a due date. Here is the two-question strategic choice cascade that turns good ideas into an actual strategy.