Saturday, October 31, 2026
63% of US small businesses say word of mouth is key to new customers. Here's how to build that into a system that still works when you're not personally chasing it.
It's 9pm and you're still working the phone. Another follow-up text, another "just checking in," another deal that needs one more push to close. You tell yourself the hustle is the job. Some nights you wonder if you can keep doing this.
Before you add another hour to the chase, ask a harder question: is the offer doing any of the selling, or is it all you?
Nine companies founded or co-founded, some very successful and some outright failures, taught me the same lesson about sales every time: an owner who has to personally convince every customer doesn't have a sales process. They have a treadmill.
The advice everywhere says the same thing: more calls, more hours, more follow-up, more grit. Nobody tells you that if every deal needs your personal persuasion to close, the problem isn't your effort — it's what you're selling and how. Hustle papers over a weak offer. It never fixes one.
Alex Hormozi's Value Equation gives this a shape you can actually work with: value equals the dream outcome times the likelihood of achieving it, divided by the time it takes and the effort and sacrifice required. Every "almost closed" deal you're chasing right now is weak on one of those four. Chasing harder doesn't fix the equation. Changing it does.
I've built nine companies, and not all of them worked. The ones that struggled always had the same tell: I was the offer. The moment I stepped back, sales slowed, because nothing about what we sold made the decision easy without me in the room. The businesses that grew without burning me out were the ones where the offer did that work instead.
"Kevin is an absolute powerhouse! He doubled our business's profits in the first month alone with lots more of his recommendations still to be rolled out."
— Curtis Hacon, Give A Sh!t
Fixing an offer feels slower than making one more call, so exhausted owners keep calling instead. It's the wrong trade. An hour spent tightening the guarantee, the proof or the first step pays out on every deal after it; an hour spent chasing pays out once, if you're lucky, and leaves you exactly as tired tomorrow.
This isn't for you if you'd rather keep perfecting your pitch than look honestly at what you're pitching.
If you're exhausted from chasing and the close rate still isn't moving, the fix usually isn't more hustle.
Sunday, October 04, 2026
The tasks only one person in your business can do are a hidden cost waiting to land. Here is how to clear the backlog in an afternoon using a recorder instead of a blank page.
Sunday, October 04, 2026
Chasing every lead in the run to year end is how you end up delivering the deals that cost you the most. Here is the Right-Fit Filter that catches a bad deal before you quote it.
Sunday, October 04, 2026
Big brands never approve a campaign on gut feel alone. Here is the cheap, 48-hour pretest SME owners can run on any piece of marketing before a single dollar goes to media.
Sunday, October 04, 2026
There is no single best business coach in New Zealand, only the best fit for your stage and your problem. Here are six criteria, an honest map of the NZ options, and where Kevin D'Ambros-Smith fits.
Sunday, October 04, 2026
Most SME strategies are really just revenue wishlists with no diagnosis behind them. Here is the three-part test that separates a real strategy from a wish, and what to fix first if yours fails it.
Wednesday, September 30, 2026
94% of small businesses using AI across multiple functions have cut spending on marketing, data and bookkeeping, and they are more confident than ever. Here is the three-question audit to run before you cut judgment along with the invoice.
Wednesday, September 30, 2026
Chasing a poor-fit customer to hit a year-end number rarely pays off. Here is the Right-Fit Growth Filter SME owners use before saying yes.
Wednesday, September 30, 2026
High satisfaction with your business coach does not guarantee progress. Here is the yearly Re-Contracting Conversation that keeps coaching sharp.
Wednesday, September 30, 2026
We'll sort it in the new year is quietly stalling more small businesses than any competitor. Here is the Now-or-January Test that fixes it.
Wednesday, September 30, 2026
A 10 percent discount can need 46 percent more sales volume just to break even. Here is the Quota-Protection Plan for small business sales teams.
Wednesday, September 30, 2026
Referred customers buy four times more often, yet most happy customers are never asked. Here is the Post-Purchase Sequence that fixes it.
Wednesday, September 30, 2026
Your best quarter can hide the same problems as your worst one. Here is the five-step Success Audit SME owners use to pressure-test growth before it plateaus.
Wednesday, September 30, 2026
You just gave someone a raise to keep them, and they left anyway. A new US survey shows a 21-point gap between what owners think keeps their team and what actually does.
Wednesday, September 30, 2026
Small Business Saturday falls just 27 days before Christmas this year, one of the shortest holiday windows in years. Here's the three-step margin check to run before Q4 locks in your pricing mistakes.
Wednesday, September 30, 2026
Acquiring a new customer costs five to seven times more than growing revenue from an existing one. Here is the share-of-wallet audit that finds it.