Wednesday, November 04, 2026
Riding a feast-or-famine sales cycle with no idea who to chase? The CLV/CAC method turns a quiet month into a plan, not a panic.
Here's a diagnostic you can run on your very next coaching session, whether it's with Kevin or anyone else: time who talks. If your coach is filling more than about 30 percent of the session, you are not being coached. You are being lectured — and the two produce very different results, no matter how smart the lecture is.
Good advice delivered at the wrong ratio doesn't stick. Professional coaching standards define the discipline specifically as a process that draws out the client's own thinking and accountability, not one that hands down expert answers — and the research behind adult learning backs this up: people act far more consistently on conclusions they reach themselves than on instructions they were simply given. A coach who spends the session talking is optimising for sounding impressive, not for the client actually changing behaviour on Monday morning.
The enemy isn't expertise — Kevin's 30+ years across nine companies and boardrooms from McDonald's to IBM is exactly why clients hire him. The enemy is expertise delivered as monologue instead of as sharp, well-placed questions that make the owner find their own answer and, critically, own it.
Run this on your next three sessions with any coach or advisor.
1. Time it, roughly — you don't need a stopwatch, just a gut sense of who spoke more across the session.
2. Check what the coach's talking actually was — questions that made you think, or statements that told you what to do? Both count as "coach talking," but only one builds your own judgment.
3. Watch what happens after the session — advice you were told to follow gets deprioritised the moment the week gets busy. Conclusions you reached yourself get acted on, because you own them.
“Specific to my business requirements and takes a systematic approach. Practical, specific, and pertinent to my business.”
— Simon Keepa, Icehouse Coaching Programme
Most owners can't self-diagnose this, because a genuinely knowledgeable coach who talks too much still sounds valuable in the room — the content is good, even when the format is wrong. The tell isn't how the session feels. It's what changes afterward. If you leave every session feeling impressed but three months later your Monday-morning behaviour hasn't shifted, the ratio is the problem, not the content.
This is precisely why accountability structure matters as much as expertise in choosing who you work with — a coach who asks "what did you actually do with what we discussed last time" is running a very different relationship to one who simply delivers a new lecture every session.
If your last coach did most of the talking and none of your behaviour changed afterward, that's exactly the gap Kevin's coaching is built to close for you.
...and you become the owner who leaves every session with your own answers and acts on them.
Thursday, September 17, 2026
Your website, socials, and sales team may all be telling a slightly different story. Consistent brands see up to 33% more revenue — here's the one-page Message Map that fixes the drift.
Thursday, September 17, 2026
Sales closes the deal, then delivery loses the customer within a quarter. The one-page Handover Brief that carries the promise, the anxiety, and the customer's real definition of success forward.
Thursday, September 17, 2026
Every interruption costs roughly 23 minutes of refocus time, not seconds. The Protected Block system that stops "always available" from quietly destroying your most productive hours.
Thursday, September 17, 2026
Coaching doesn't feel like steady progress — it dips hard around week five before the real structural change lands. Here's the 90-day curve nobody warns owners about, and why it matters.
Thursday, September 17, 2026
The instincts that built your first million will cap your next five if you don't replace them. Greiner's Growth Model explains why — and the Stage Check that shows if you've already outgrown your playbook.
Thursday, September 17, 2026
A new NielsenIQ study found 58% of shoppers don't care if it's your brand or the store's own. Here's the 3-step test to see if your FMCG brand earns its price premium.
Thursday, September 17, 2026
Chasing every dollar of revenue isn't a growth strategy — it's a collection plate. Here's the four-question filter Kevin uses with clients before any deal gets signed.
Thursday, September 17, 2026
Most SMEs treat marketing spend like rent — fixed, tolerated, never questioned. Here's the 70-20-10 test-and-learn loop that turns it into compounding evidence instead.
Thursday, September 17, 2026
Same-day response feels fast — it isn't. Here's the five-minute speed-to-lead system that turns warm enquiries into customers before a competitor gets there first.
Thursday, September 17, 2026
A blocked calendar isn't the same as a productive one. Here's the Energy Mapping System for matching your highest-stakes decisions to your real energy peaks, not just free time.
Thursday, September 17, 2026
Ticking off every task on your action list isn't the same as changing how you actually run your business. Here's how to test whether coaching is producing real behaviour change.
Thursday, September 17, 2026
Past $5M, the real growth ceiling usually isn't the market — it's the org chart. Here's the readiness test for hiring the second-in-command you don't have yet.
Thursday, September 17, 2026
Gallup's newest global data shows manager engagement has crashed to 22%, barely ahead of the people they lead. Here's the weekly reset SME owners need before it costs them a decision.
Thursday, September 17, 2026
Your five-year plan and eleven-metric dashboard weren't built for a business your size — they were borrowed from one ten times bigger. Here's the Right-Size Test to fix it.
Thursday, September 17, 2026
Boosting posts feels like marketing, but without a capture step behind it, every dollar disappears into likes. Here's the three-step Minimum Funnel that fixes it.