Thursday, November 05, 2026

Flat revenue usually has one cause, not five. Five checks, each with one number, help you find which link is holding your business back before you hire, advertise or discount.

It's 11pm on a Thursday and you're still turning it over. Take the new premises. Fire the client who drains every Monday morning before you've had coffee. Launch into the second region. Drop the product line that barely breaks even. You've had the information for three weeks. You've run the numbers twice. And you still haven't pulled the trigger, because what if you're wrong, and it costs you the thing you've spent years building?

Here's what actually gets owners unstuck. Not more confidence. A five-question test built in 1979 for strategists running the world's biggest companies, that works just as well on a two-million-dollar business as it did on the ones it was built for.

I've made this exact mistake nine times over, in nine different companies I've founded or co-founded. The ones I regret aren't the launches that failed. They're the eighteen months I spent not deciding.

Why "Just Be More Decisive" Is Bad Advice

The advice SME owners get on big decisions is almost always some version of "trust your gut" or "just commit." That's the enemy here, not fear, not caution. Gut instinct built your business to where it is. It will not, on its own, tell you whether a decision is actually risky or just unfamiliar.

Bluevine's 2026 research into small-business stress found that 68% of US owners have delayed or avoided a major decision such as hiring or expansion in the past year, and 21% have done it four or more times (Bluevine, 2026). That's not a confidence problem shared by one in five owners. That's a missing tool, shared by most of them.

Porter's Five Forces: The Tool, In Plain English

Michael Porter built this at Harvard to answer one question before any big move: is this environment actually worth entering, defending or leaving? Five forces, five honest answers, no spreadsheet required.

  • Rivalry — how many competitors are already fighting for this exact customer, and on what: price, service or something you can't easily copy?
  • New entrants — how easily could someone else do what you're about to do, with less money and less risk than you're carrying?
  • Supplier power — who controls your costs, your stock or your people, and what happens to your decision if they move the goalposts?
  • Buyer power — how much leverage does the customer on the other side of this decision actually hold over your price and your terms?
  • Substitutes — what else could your customer do instead of buying from you at all, including doing nothing?

Score each one honestly, out of five, for the decision sitting on your desk. Most owners find the fear was pointed at the wrong force entirely. It's rarely the competitor they were worried about.

"What we achieved in the last 3 months working with Kevin would have taken 2 years. Kevin's assistance has been very inspirational to our staff. We have achieved changes and changes of thought patterns it could have taken 2 years in normal trading conditions."

— Chris, Global Culture

Why Owners Who Know This Still Don't Use It

Here's the real obstacle. Knowing the five forces exist doesn't stop you running them alone, at 11pm, with no one to argue the other side. You'll score your own business generously. You'll underweight the force that's actually inconvenient to admit. That's not a character flaw — it's just what happens when the person scoring the decision is the same person who has to live with it.

That's the gap a second, outside set of eyes closes. Not someone who tells you the decision is safe. Someone who's run this exact test on thirty-plus industries and will tell you honestly which force you're underscoring.

Key Takeaways

  • Name the decision you've been sitting on for more than two weeks, specifically, in one sentence.
  • Score it against all five forces — rivalry, new entrants, supplier power, buyer power, substitutes — out of five each.
  • Find the force you scored generously. That's almost always where the real risk, or the real opportunity, is hiding.
  • Decide on the basis of the scores, not the hour of the night you're thinking about it.

This isn't for you if you're after a guarantee before you'll move — no framework hands you that, and anyone who promises it is selling something else. It is for owners who are ready to make the decision properly, rather than not make it at all.

Run the five forces on tonight's decision and you'll likely still choose to act. But you'll know why, and that's the difference between a decision and a guess you got lucky on.

If the decision you're avoiding has been sitting there for more than a fortnight, that's the first thing we'd look at together.

Sunday, October 25, 2026

The best customer-acquisition channel most SME owners ignore isn't an ad platform — it's the audience someone else already spent years building. Here's how to borrow it properly.

Sunday, October 25, 2026

Most strategic plans don't fail in June — they fail the day they're signed off, while everyone still feels confident. Here's the one-page exercise that catches the fatal flaw first.

Saturday, October 24, 2026

79% of SME owners can't make a strategic plan stick, and it's not an ambition problem. Here's the one-page fix that turns an annual plan into a system you actually use every week.

Saturday, October 24, 2026

SMB customer acquisition cost rose 18.4 percent year on year in 2025. Here's Alex Hormozi's Value Equation, and why improving your offer beats outspending a rising ad market.

Saturday, October 24, 2026

A 2026 Bluehost study found 87 percent of small business owners now use AI daily, yet only 6 percent trust it with their brand voice. Here's exactly where a business coach still earns their fee.

Saturday, October 24, 2026

Gallup found 55 percent of US business owners have no real plan for their business beyond themselves. Here's the two-week test that reveals how dependent your business really is on you.

Saturday, October 24, 2026

LinkedIn's 2026 research found 40 percent of B2B deals end in "no decision," not a loss to a rival. Here's how to build urgency into your sales process so your pipeline stops dying in silence.

Saturday, October 24, 2026

Organic reach on Instagram fell roughly 14 percent year on year in 2026, and every platform is heading the same way. Here's the channel SME owners already own that no algorithm can throttle.

Saturday, October 24, 2026

Up to 90 percent of strategies never get executed, and it's almost never the document's fault. Here's the team dysfunction actually behind it, and how to fix it before you rewrite the plan again.

Friday, October 23, 2026

Two-thirds of small business owners are raising prices in 2026. If you're in the third who won't, the real problem is probably your offer, not your price point.

Friday, October 23, 2026

Revenue was fine. Profitability growth wasn't, for the first time in a year and a half. Here's the one number to track through your own busy season so the same thing doesn't happen to you.

Friday, October 23, 2026

Just 25% of business owners have natural delegator talent. Here's the Clockwork test a good coach runs before any strategy conversation happens.

Friday, October 23, 2026

31.7% of small business owners have never taken a full week off. Here's the handover document that actually fixes it, and how AI turns a week of writing into an afternoon.

Friday, October 23, 2026

Four in ten small business owners say they discount often, and a third still report sales down anyway. Here's the SPIN Selling framework that gets you to full price without the price cut.

Thursday, October 22, 2026

When offers look alike, price is all that is left to compare. What New Zealand telecoms teach SME owners about escaping the price war.