Friday, November 13, 2026

Equal effort on every enquiry feels fair. It just means you spend as much time on tyre-kickers as real buyers. The Sandler method shows SME owners how to qualify pain before they pitch.

Ask any business coach if they're the right fit for you, and almost all of them will say yes. That's the problem. A coach with an empty calendar and a mortgage to pay has every incentive to say yes to anyone who can afford them, which tells you nothing about whether they're actually right for your business.

The real test of a good coach isn't whether they'll take you on. It's whether they'd ever say no. A coach who has never turned down a prospective client, or never ended an engagement that wasn't working, isn't selective, they're just busy.

Before you sign with anyone, ask the question almost nobody asks: what kind of client do you turn away?

The Enemy Is the Universal Coach

The coaching industry has a structural incentive problem: most coaches are paid to have clients, not to have the right clients. That pushes many toward a one-size-fits-all pitch, the same framework, the same promises, applied to a retail founder, a professional services partner, and a manufacturing owner alike. Meta-analyses in coaching psychology consistently point to the working relationship between coach and client, not the specific framework used, as one of the strongest predictors of whether coaching actually changes outcomes. A framework applied to the wrong fit rarely works, no matter how good the framework is.

Named plainly: the enemy is the coach who sells fit instead of assessing it.

The Two-Way Interview

1. Ask what they'd say no to. A coach who can describe, specifically, the kind of business or owner they're not right for is telling you they've actually thought about fit.

2. Ask for the uncomfortable question. Request a call where they push back on something in your business, before you've paid them a dollar. You'll learn more from their pushback than their pitch.

3. Check the operator test. Have they actually built or run something, or only studied and taught it? Both have value; know which one you're hiring.

4. Ask how they end a mismatch. A coach with a clear, respectful process for ending an engagement that isn't working is more trustworthy than one who's never had to.

5. Watch what they measure. A coach focused on your calendar time with them, rather than your business results without them, has the incentives backwards.

“One of the highlight presentations during OMP. Really enjoyed your wisdom and insight, thanks Kevin!”

— Liz Wotherspoon, Director, The Icehouse

Why Owners Don't Ask

Most owners are so relieved to find someone who says the right things in a sales call that they skip the vetting entirely, especially after a bad experience with a coach who talked mindset and delivered nothing practical. The obstacle isn't a lack of good coaches; it's that the burden of screening for fit has been left entirely on the business owner, who's rarely done it before and doesn't know what to ask.

Kevin works personally with a select group of SME owners specifically because fit determines results, and turns away engagements where it isn't there, which is exactly the standard this question is designed to test for.

Quick Wins Before You Sign With Anyone

  • Ask directly what kind of client or business they'd turn down, and listen for a specific answer.
  • Request one real piece of pushback on your business before you pay anything.
  • Confirm whether they've built and run a business themselves, or only advised on one.
  • Ask how they'd end things if it wasn't working, and judge the answer.

Key Takeaways

  • Test any prospective coach by asking what they'd say no to, not just what they'll promise you.
  • Request genuine pushback before you sign, since a coach who only agrees isn't adding anything you don't already have.
  • Distinguish an operator who has built a business from an advisor who has only studied one.
  • Choose fit over charisma, since the relationship itself is one of the strongest predictors of whether coaching actually works.

Kevin works personally with a select group of SME owners, here's how to find out if that's the right fit for you.

...and you become the owner who chooses a coach on fit, not on a good sales call.

Friday, October 23, 2026

Just 25% of business owners have natural delegator talent. Here's the Clockwork test a good coach runs before any strategy conversation happens.

Friday, October 23, 2026

31.7% of small business owners have never taken a full week off. Here's the handover document that actually fixes it, and how AI turns a week of writing into an afternoon.

Friday, October 23, 2026

Four in ten small business owners say they discount often, and a third still report sales down anyway. Here's the SPIN Selling framework that gets you to full price without the price cut.

Thursday, October 22, 2026

When offers look alike, price is all that is left to compare. What New Zealand telecoms teach SME owners about escaping the price war.

Thursday, October 22, 2026

Get more from the link that limits your growth before you spend a dollar on it. A 14-day, no-new-spend plan for SME owners.

Thursday, October 22, 2026

Score eight links in your business from 1 to 5 and the weakest, earliest link is usually your constraint. A 20-minute self-check for SME owners.

Thursday, October 22, 2026

Referrals just became small business owners' #1 source of new customers — up from 65% to 83% in a single year. Here's the Dream 100 system that turns word of mouth into a repeatable growth engine.

Thursday, October 22, 2026

Roughly one in four founders report loneliness and isolation running their business. Here's what a coach actually does differently, and why the first session is rarely about strategy.

Thursday, October 22, 2026

NZ small business sales rose 8.6 percent this quarter, but growth ranged from 2.9 to 16.3 percent by industry. Here's the three-number check that tells you whether your growth is actually yours.

Thursday, October 22, 2026

Only 30 percent of business change efforts fully succeed. Here's the three-part diagnosis, borrowed from strategy academic Richard Rumelt, most owners skip before fixing anything.

Thursday, October 22, 2026

Close to six in ten of this year's US holiday shoppers are already buying, in October or year-round. Here are three sales moves to make this week before Black Friday arrives.

Thursday, October 22, 2026

77.6 percent of US consumers used AI to help with a purchase decision in the past six months. Here are three moves that make your small business visible when customers ask AI about you.

Thursday, October 22, 2026

54 percent of US business owners have no real plan, and only 11 percent have anything detailed. Here's the one-afternoon exercise that gives your business a sharper three-year direction than any spreadsheet.

Wednesday, October 21, 2026

Before you spend another dollar on ads, staff or software, find the one step that limits your growth. Here is a one-hour spend-gate test you can run this week.

Wednesday, October 21, 2026

ActionCOACH began in Brisbane, Australia. What does its story tell US owners about where good growth ideas come from, and how to test an outside idea in your own business?