Tuesday, November 10, 2026
Not all revenue is equal. A real client's numbers show why grading your customer list matters more than growing it.
There's a decision you've been circling for months — a new market, a new hire, a new product line. You've thought about it in the shower, on the drive home, at 11pm when you should be asleep. You want to actually make it. What you've done instead is build a very detailed list of reasons it might go wrong, and used that list as a reason to do nothing at all.
Bluevine's 2026 US survey of small-business owners found 68% had delayed or avoided a major decision — hiring, expansion, a new line — because they were scared of getting it wrong. The enemy here isn't the decision itself. It's the habit of listing risks forever instead of ever turning the list into a move.
A SWOT list — strengths, weaknesses, opportunities, threats — is where most owners stop. Management theorist Heinz Weihrich took it one step further with what he called TOWS: instead of just listing the four boxes, you pair them up and force out an actual action from each pairing.
Kevin worked on 60+ global brands at DDB, Ogilvy and Saatchi & Saatchi before founding or co-founding nine companies, and one client from that era still shapes how he coaches growth decisions: McDonald's. What struck him wasn't the size of the brand — it was how systemised everything was, so a decision made once got made properly once, instead of being re-litigated with fresh panic every single time it came up. Big-brand thinking, small-business clarity, applied to the exact decision you're circling right now.
Pick the decision you've been circling and give it a real deadline this week — not ‘soon’, an actual date on the calendar, the same way you'd commit to a client delivery. Run the TOWS pairing with one other person in the room, even if that's just a trusted friend over coffee, because the fourth box — what would actually sink you — is almost always smaller and less likely than it feels alone at 11pm. Owners who've made a big call this way tend to say the same thing afterwards: the decision itself took an afternoon. It was the circling beforehand, sometimes for months, that actually cost them the time and the sleep.
“You make success tangible. Help me go from a wish to reality. Now have clarity of purpose and belief. You made tripling the size of my business go from seeming impossible to really possible.”
— Lina, Good Gravy
A risk list grows forever when there's no deadline and no one else in the room. Left alone with it, most owners just add another row. This isn't for you if the decision genuinely needs more information first — go get the information, that's sensible, not avoidance. It's for the decision where you already have what you need and you're circling anyway. That's the moment a second pair of eyes, and someone willing to hold a date against it, actually earns their keep.
If you've been circling the same decision for months, that's exactly the kind of thing a second opinion could unstick this week.
Sunday, October 18, 2026
An executive coach develops you as a leader. A business coach works on the business itself. Here is how to tell which one an NZ SME owner needs before paying for either.
Sunday, October 18, 2026
Most SME owners can tell you their revenue. Almost none can tell you which customers are actually making them a profit. New 2026 research shows why that gap is the real growth problem, and a three-step fix.
Sunday, October 18, 2026
The average small business gets 27 percent of revenue from one customer. Here is the three-question check that tells you whether your growth is real, or just concentration in disguise.
Sunday, October 18, 2026
Coaching can return seven times its cost, PwC research suggests, but rarely from where owners expect. Here is where the real ROI on a business coach actually shows up.
Sunday, October 18, 2026
Gallup found managers think they give weekly feedback, their teams say otherwise. See why your business systems depend on a conversation most owners are avoiding.
Sunday, October 18, 2026
56 percent of stalled B2B deals end in no decision, not a lost sale to a competitor. Here is why your prospects go quiet after saying yes, and the direct question that gets them talking again.
Sunday, October 18, 2026
The median landing page converts at 6.6 percent, and most SME websites never get close. Here is what the top quartile actually does differently, and why fixing it beats spending more on ads.
Sunday, October 18, 2026
Most growth plans start with last year's number plus a guess. Here is the three-number market-sizing check that separates a real plan from a wish list.
Saturday, October 17, 2026
Nearly 8 in 10 small business owners say long-term planning feels harder than ever. The usual fix, a better template, isn't the one that works — here's the exercise that fixes it before you build the plan.
Saturday, October 17, 2026
NZ retail lifted productivity 9.1% without adding hours, while national output per employee fell. Here's how to grow revenue before you grow headcount.
Saturday, October 17, 2026
Most owners expect a coach to fix things in week one. Here's what actually happens in the first 90 days, and why that structure is the real breakthrough.
Friday, October 16, 2026
A 2026 Bain survey found fewer than half of CEOs believe their company can execute fast enough, even with full teams and budgets behind them. Here is the weekly rhythm that turns a good plan into tracked progress for an owner running the show solo.
Friday, October 16, 2026
A bank survey found 98% of small business owners do not know their company's value. Most shrug because they are not selling. That is the mistake: the work that lifts value is the same work that lifts growth right now.
Friday, October 16, 2026
Global surveys put client satisfaction with coaching at 95 percent good or excellent. The unhappy minority almost always skipped the same three checks before they signed. Here is what to check before you do.
Friday, October 16, 2026
67% of founders work more than 50 hours a week, and most of those hours go to re-explaining tasks or double-checking work that did not need it. The fix is matching your leadership style to each task's readiness level.