Saturday, October 31, 2026
46% of NZ small business owners aren't paying themselves. Here's why that has to change, and the three moves that build it into a real habit, not a hope.
You close the deal. You should feel like you won. Instead you do the numbers afterwards and realise that, once the discount and the "just this once" extra came out, you made almost nothing on it, and you are the one who goes without pay again this month so the wages and the suppliers get covered first.
A 2026 Bluevine survey of 781 US small business owners found 62 percent had reduced or skipped their own pay at least once in the past year, and 21 percent had done it four or more times. Read the study. You are not bad at sales. You are winning the wrong kind of sale, over and over.
Here is the trap: every discount feels like it saves the deal, so in the moment it feels like good salesmanship. Across a year, it is a thousand small decisions to take less, each one justified on its own, that quietly add up to a business that is busy and broke at the same time. The sale was never the problem. The price you let it go for was.
I had a solvent client whose price sat at $40 for years, out of habit more than strategy. We moved it to $50. Margin went from $5 to $15 on exactly the same work, triple the margin for the same effort it used to take. That one change produced the same profit as tripling turnover would have, for a third of the workload, and not one client complained. Nobody loses a sale over a fair price delivered with confidence. They lose it when the price is apologised for.
One of the simplest fixes in pricing is also one of the most ignored by SME owners: offering three tiers instead of one price. In my own words, built for a business your size:
Most customers choose Better when it is offered well. The owners who only ever quote one price are the ones training their customers to ask for a discount, because there is nothing else on the table to choose instead.
"Kevin is an absolute powerhouse! He doubled our business's profits in the first month alone with lots more of his recommendations still to be rolled out."
— Darilyn Kane, Coaching and Advisory Lead, The Icehouse
The real obstacle isn't pricing theory. It is the fear that asking for the full price loses the deal, and that fear gets stronger the closer you are to not making payroll. That is exactly the moment discounting feels safest and is actually most expensive, because it is the moment you can least afford to work for less than you are worth.
This is where having someone outside the business, who isn't scared of this month's number the way you are, pays for itself: holding the new price with you until it becomes normal, and building the Better tier so customers have a real reason to spend more without ever feeling sold to.
This isn't for you if your whole pitch is being the cheapest option in the market. It is for you if you are ready to be paid properly for the value you already deliver.
Imagine sending your next quote at the price that actually pays you, confidently, with two better options sitting beside it, and the customer choosing the middle one without you saying a word about discounts. That is not a guarantee of any particular result. It is a genuinely available possibility, and it starts with one pricing conversation you have been putting off.
If you're closing sales that don't pay you properly, that's the first thing we'd fix together.
Wednesday, September 09, 2026
Category managers at major retailers are making their Q1 2027 ranging decisions right now. Most FMCG founders find out too late. Here's the Buyer-Ready Proof Pack framework that gets you into the conversation.
Wednesday, September 09, 2026
Most businesses plan for Q4 in January — after it's already over. The owners who consistently outperform their peers write their Q4 plan in September, while there's still time to act on what they find.
Wednesday, September 09, 2026
A new survey shows the average small business owner is running five jobs at once — and burning 200+ hours a year proving it. Here's the two-hat framework that gets your time back within 90 days.
Tuesday, September 08, 2026
New 2026 consumer data shows most shoppers are value-seekers, not bargain hunters — yet 95% still rate brand trust as important. Here's the six-point test your FMCG brand must pass to earn the sale without discounting.
Tuesday, September 08, 2026
New 2026 grocery data shows branded FMCG products are being promoted twice as often as private label — and still losing share and loyalty. Kevin D'Ambros-Smith on why discounting harder is the wrong fix, and what pricing architecture looks like instead.
Monday, September 07, 2026
A 2026 Fed survey of 6,525 small businesses found owner confidence at a 6-year low — while actual revenue, employment and profitability held steady. Why the gap, not the economy, is the real risk for SME and FMCG owners.
Sunday, September 06, 2026
Burst campaigns reset to zero every time. Here's why a sustainable weekly cadence beats an intense one-month push, and how to protect it through the slow months.
Sunday, September 06, 2026
Most SME sales forecasts are built by adding up pipeline value — and it's almost always wrong. Here's how exit criteria, deal age, and weighted forecasting fix it.
Sunday, September 06, 2026
Most of what fills an owner's calendar isn't driving results. Here's how to run a structured 80/20 audit that identifies the real 20% — and what to do with the rest.
Sunday, September 06, 2026
One-on-one coaching diagnoses and designs strategy. A peer accountability group enforces it. Here's why the combination produces follow-through that neither achieves alone.
Sunday, September 06, 2026
Organic growth isn't the only path. Here's how well-chosen SME acquisitions can compress years of growth into one transaction — and where most owners get the due diligence wrong.
Sunday, September 06, 2026
Most SME roadmaps fail from what they never remove, not what they add. Here's the three-question kill list to run before your next planning cycle — and why pruning, not adding, is what actually frees up growth capacity.
Sunday, September 06, 2026
Paid social and search rent attention you don't own. Your email list is the one channel most SMEs already have permission to use — and almost never invest in properly. Here's how to turn it into a real asset.
Sunday, September 06, 2026
Most sales training focuses on the pitch and the close. The call is usually already lost in the first five minutes. Here's the agenda-set and diagnostic sequence that fixes it — at the team level, not just for one rep.
Sunday, September 06, 2026
Delegation doesn't fail because your team can't do the work — it fails because nobody defined what "done" looked like before the task started. Here's the four-part handoff that fixes it.