Sunday, November 08, 2026

Coaching is largely unregulated, so the vetting is yours to do. Here are 12 questions to ask any business coach in NZ before you sign, with what a good answer sounds like.

You closed three deals this month and you still haven’t paid yourself properly. You tell yourself it’s a cash-flow timing thing, but you know, if you’re honest, that at least one of those deals cost you more in time and discounting than it ever paid back. This is a story about someone who wants more sales, but the obstacle isn’t closing more — it’s closing the right ones.

You’re far from the only owner skipping your own pay to keep the business moving. In the US, 62% of small business owners reduced or skipped their own pay at least once in the past year, and 21% did so four or more times (Bluevine, Feb–Mar 2026, 781 owners). A good chunk of that comes from deals that were never going to be profitable in the first place.

I’m not here to tell you to chase harder. I’m here to show you how to qualify before you chase at all.

The Chase-Everyone Trap

Most SME sales teams are taught to pursue every lead with equal energy — follow up fast, follow up often, never let one go cold. It sounds like diligence. It’s actually how you end up quoting, discounting and delivering for people who were never going to pay properly or stay loyal, while your best-fit prospects wait in the queue behind them.

The real enemy isn’t a slow pipeline. It’s treating every enquiry as equally worth your time, when some of them are quietly the reason you can’t pay yourself.

The Sandler System: Qualify Before You Chase

David Sandler built an entire sales methodology on a simple reversal: instead of selling harder, you ask better questions earlier, and let the prospect sell themselves on whether they’re a fit. Sandler’s “pain funnel” means digging into the real cost of the problem before you pitch anything — if there’s no real pain and no budget to fix it, you find out in minute five, not week five.

I had a client whose hardest-won account came from exactly this kind of patience — not a pitch, a relationship. A notoriously hard-to-read agency boss and a would-be supplier found themselves talking at a field hockey match, not about the deal at all. Months of genuine rapport, built with no pressure and no agenda, did more for that contract than any proposal document ever could. By the time business came up, the trust was already there. That’s Sandler’s whole point: people buy from people who understood them first.

"Dynamic, empowering, and absolutely transformative! Kevin leaves every audience armed for victory."

— Darilyn Kane, Coaching and Advisory Lead, The Icehouse

Why You’re Still Chasing Everyone

You know some leads aren’t worth the chase. The reason you keep chasing them anyway is that saying no to revenue feels wrong when you’re worried about the gap between what’s coming in and what’s going out. Building a qualifying process you actually trust — one that lets you walk away early without the guilt — is exactly the kind of system a coach helps you build once, so you stop rebuilding your confidence every single sales call.

This isn’t for you if you’d rather keep every lead alive just in case. Sandler’s approach only pays off if you’re willing to lose the wrong deals on purpose, early, before they cost you anything.

Try This On Your Next Five Leads

  • Ask what the problem is actually costing them — in dollars or hours — before you mention your price.
  • Ask whether they’ve budgeted to fix it. Silence here is your answer.
  • If the pain and the budget aren’t both real, thank them and move on. Today, not in three follow-ups.

Key Takeaways

  • Qualify the pain and the budget before you pitch, not after.
  • Build rapport first — people buy from people who understood them before they were asked to buy.
  • Walk away early from leads that fail the test — it protects your margin and your evenings.
  • Could you name your three least profitable clients right now? If not, that’s this week’s audit.

If you’re closing deals but still not paying yourself properly, that’s a qualifying problem, not a hustle problem — and it’s fixable.

Tuesday, October 27, 2026

They nodded, asked great questions, said it's exactly what they need — then disappeared. Here's why warmth isn't a buying signal, and the three-message sequence that gets stalled deals talking again.

Tuesday, October 27, 2026

Most SME marketing describes the product and targets a demographic — and both miss why people actually buy. Here's the Jobs To Be Done framework, and how to find the job your business is really being hired to do.

Tuesday, October 27, 2026

Nearly half of businesses miss the target they set for themselves — and it's rarely because the team didn't try hard enough. Here's the three-number check that builds a 2027 target you can actually hit.

Monday, October 26, 2026

ActionCOACH, an EOS Implementer or an independent coach? A fair, source-linked guide for US owners, with a six-question test to match the help to your biggest constraint.

Monday, October 26, 2026

Gallup's 2026 global workplace data shows manager engagement is collapsing faster than everyone else's. Here's the research-backed 3-step fix for SME owners wearing the manager hat too.

Monday, October 26, 2026

Only about a third of seasonal businesses hold enough cash to cover their leanest months before the slow season hits. Here's the ten-minute reserve check before this year's peak trade.

Monday, October 26, 2026

A well-known coaching ROI study found a $7.90 return per $1 spent. Here's an honest look at where that number comes from, and what actually transfers to an SME owner.

Monday, October 26, 2026

Only around 20% of companies complete 80% of their strategic goals, and fewer than half of employees know what's expected of them. Here's how OKRs fix that at SME scale.

Monday, October 26, 2026

Bain research shows winning a new customer can cost up to 25 times more than keeping one you already have. Here's the CLV/CAC discipline that flips where your sales effort goes.

Monday, October 26, 2026

A 2026 Gartner survey found SMEs put just 12% of marketing spend into brand-building, against the 60% long-term research recommends. Here's what that costs you eighteen months from now.

Monday, October 26, 2026

Fewer than 5% of employees understand their company's strategy well enough to act on it. Here's the one-page scorecard that fixes it, reviewed in 15 minutes a week.

Sunday, October 25, 2026

Help to Grow: Management, a peer group like Vistage, or a business coach? An honest UK comparison, with best for and not ideal if for every option.

Sunday, October 25, 2026

Free and low-cost mentoring suits some NZ owners; paid coaching suits others. Here is how to tell which fits your stage, your problem and your budget.

Sunday, October 25, 2026

Most SME owners know their follower count, not where their last ten paying customers actually came from. Here is the 2026 data on what really drives growth.

Sunday, October 25, 2026

ANZ's September 2026 survey shows NZ business confidence easing again. Here's the trap that data creates for SME owners, and how growth-minded owners should read it instead.