Sunday, November 08, 2026
A Cambridge, NZ plumbing business turned culture into its brand and grows even in the quiet months. Here’s the Net Promoter System fix for feast-or-famine growth.
Flat out for four months, then quiet enough to hear the till. If that's your business, you've probably told yourself it's just the nature of what you do — weather-dependent, seasonal, nothing to be done about it. In the US, 78% of seasonal businesses say they face a cash flow gap of three months or longer every single year, and more than six in ten say that gap has become harder to manage over the last three years, not easier (Crestmont Capital, US, 2026, 412 seasonal business owners). It isn't just you, and it isn't getting easier on its own.
The villain is the word "seasonal" itself, used as an excuse rather than a problem to solve. Off-season revenue for seasonal US businesses falls an average of 54% below peak — a number that sounds inevitable right up until you meet a business that refused to accept it.
What you'll miss, left as it is: another ten weeks every year spent hoping the phone rings, instead of ten weeks with a plan already running.
A mountain bike park client of mine had, by the time we'd mapped it properly, eleven separate revenue streams feeding one business — not by accident, by design. One of those streams was season passes: 730 of them, with 300 already locked in from returning riders, leaving 430 to sell in a ten-week window before the season opened. Broken down, that's six passes a day, every day, not "sell as many as we can and hope." Six a day is a target you can actually manage; "as many as possible" isn't.
The same business ran one of the simplest KPIs I've ever set with a client: the on-site mechanic offered fifty customers a free bike check. One number, tracked weekly. Repairs went up. Rentals went up. Accidents went down. One small, deliberately chosen number, smoothing a business that used to run entirely on weather.
"Kevin is a master of his craft... Participants don't just sit and listen; they leave buzzing with breakthrough ideas and simplified, highly effective growth strategies."
— Darilyn Kane, Coaching and Advisory Lead, The Icehouse
This isn't for you if "that's just our busy season" is where the thinking stops. It is for you if you're ready to make the quiet months pay their way too.
If your business only really works four months of the year, that's exactly the kind of constraint we'd start with.
Sunday, October 04, 2026
Most SME growth plans are really just wishlists with a due date. Here is the two-question strategic choice cascade that turns good ideas into an actual strategy.
Sunday, October 04, 2026
Burger King sold Whoppers for one cent, but only within 600 feet of a McDonald's. Here is the small-business version of that play, for under $5k.
Sunday, October 04, 2026
Customers rank quality and service three times higher than price, yet a third of marketers admit they can't say what makes their brand different. Here's the three-step audit that fixes the real problem before you touch your price list.
Sunday, October 04, 2026
Most growth plans start with finding new customers. The cheapest lever is usually already inside the transaction happening right now - here's the Checkout Audit that finds it.
Sunday, October 04, 2026
Most owners call a coach only once something's broken. The data on mentored businesses says the real value compounds earliest - here's the Two Doors test for deciding when.
Sunday, October 04, 2026
Owners feel busy all day and still don't move the business forward. The research says task-switching is the hidden cost - here's the Three-Block Day that gets the best hours back.
Sunday, October 04, 2026
Owners chase new leads every Q4 while a cheaper, warmer list of past customers sits untouched. Here's the four-step Win-Back Sequence and the real economics behind it.
Sunday, October 04, 2026
SME websites and pitches default to telling their own story. The research says customers skim past most of it looking for themselves - here's the StoryBrand framework that fixes it.
Sunday, October 04, 2026
Most SME growth plans default to out-competing everyone else on the same crowded turf. Blue Ocean Strategy's own data says that's the lower-profit path - here's the four-question grid that finds the faster one.
Sunday, October 04, 2026
Most SME owners blame a lost customer on price. New 2026 research says it is almost always one unresolved issue instead. Here is the three-step audit to find your real loyalty leak.
Sunday, October 04, 2026
Revenue is not the same as profit, and a small slice of your customer base may be quietly cancelling out your best accounts. Here is how to find out which ones.
Sunday, October 04, 2026
The coaching industry has more than doubled since 2016 to over 232,000 coaches. With that many choices, here is the single question that tells you who is worth hiring.
Sunday, October 04, 2026
AI is saving small business owners 10 to 13 hours a week, and most have no idea what they gained. Here is the four-question method for pointing AI at the hours that matter.
Sunday, October 04, 2026
You nailed the pitch and the buyer loved it, then the deal went quiet. The reason is usually a meeting room you were never invited to. Here is how to sell to a buying committee you cannot see.
Sunday, October 04, 2026
Customers don't buy products, they hire them to do a job. Here is the framework that explains why an inferior competitor keeps outselling you, and what to fix in your marketing today.