Saturday, October 24, 2026
SMB customer acquisition cost rose 18.4 percent year on year in 2025. Here's Alex Hormozi's Value Equation, and why improving your offer beats outspending a rising ad market.
Ask any SME owner what matters most to their business and you'll hear the same answers: growth, the team, key customers, strategy. Then look at their calendar from last week. Most of it is meetings that don't move any of those things forward — status updates that could have been an email, “quick chats” that ran forty minutes, and admin that should belong to someone earning a fraction of the owner's rate. Your calendar isn't a record of what you value. It's a record of what you haven't said no to.
The enemy here isn't laziness or poor time management — most SME owners work long hours and mean every word when they say strategy matters. The enemy is the invisible drift between what you decided mattered in January and what's actually filling your Tuesday in September. Nobody schedules that drift on purpose. It happens one “just five minutes” request at a time, until the calendar belongs to everyone except the person who's supposed to be steering the business. The fix isn't a better to-do list. It's an honest look at where the hours actually went.
This is the exercise Kevin runs with every new coaching client in the first month, before strategy is touched. It's uncomfortable and it's accurate.
1. Pull the last four weeks, not the next four.
2. Colour-code every block: Growth, Operations, Admin, Reactive.
3. Total the hours per category — Growth is usually under 10%, not the expected 30-40%.
4. Set a Protected Block — two half-days a week, non-negotiable.
5. Re-run the audit in 90 days.
“Kevin had a no-nonsense approach and tackled the issues head on. Accountability was the key.”
— Ashley Berrysmith, Icehouse Coaching Programme
Owners rarely audit their own calendar because it requires admitting, in black and white, that the thing they say matters most has been getting the least time for months. That's an uncomfortable mirror to hold up alone. It's far easier to keep saying yes to the next meeting than to sit with the evidence that Growth time has quietly become Admin and Reactive time in disguise. This is precisely the accountability a coach provides — not another task on the list, but someone checking, every week, whether the Protected Block actually held.
If your calendar says the opposite of your stated priorities, that gap is exactly what Kevin closes first with you — not with a better app, but with a system that protects your time.
...and you become the owner whose diary matches what you say matters most.
Friday, September 04, 2026
Being the best operator built your business. Staying the best operator is now the ceiling on how big it can get.
Friday, September 04, 2026
Buying a new platform feels like progress. Usually it's avoidance — the process was broken before the software, and stays broken after.
Friday, September 04, 2026
Your top performer's secret isn't a better pitch — it's a question sequence that gets the prospect to close themselves.
Friday, September 04, 2026
You don't need a national ad budget to get cut-through — you need dominance in the community your customers already trust.
Friday, September 04, 2026
Most strategy fails in translation, not ambition. Here's how to cascade a boardroom goal all the way down to a Monday task list.
Friday, September 04, 2026
56% of US shoppers have quit buying a brand over shrinkflation. Why quietly shrinking packs costs FMCG brands more than an honest price rise — and how to build a value-change system instead.
Friday, September 04, 2026
Most FMCG brands that succeed regionally never make the jump to national shelf space. Here's what the brands that do scale nationally build before the big order arrives — capacity, standardisation, and sell-through data — and why the brands that don't fail fast once they win it.
Friday, September 04, 2026
The owners who get the most from coaching don't walk in with good news — they walk in with a real problem. Here's why the progress-report habit quietly wastes coaching sessions, and what to bring instead.
Friday, September 04, 2026
Most productivity advice optimises the calendar you already have. The real fix is deciding what doesn't belong on it. Here's the 90/10 diagnostic for finding — and protecting — the small share of your week that actually drives growth.
Friday, September 04, 2026
Most sales training focuses on the pitch and the close. The outcome is usually decided in the first five minutes. Here's the diagnostic-first opening sequence that changes conversion rates without changing your product or your price.
Friday, September 04, 2026
Most SME marketing leads with product specs. Buyers respond to stories. Here's the system for finding, capturing, and multiplying the customer stories you already have — with an FMCG-specific angle on letting the shelf and repeat-purchase data talk.
Friday, September 04, 2026
Most SME owners treat pricing as a set-and-forget cost calculation. Here's why price is actually the highest-leverage growth lever in your business — and the three-number method for testing whether you're underpriced.
Friday, September 04, 2026
A new study puts SME admin overload at $17,000 per employee a year — and finds AI tools alone aren't fixing it. Why systems have to come before software.
Friday, September 04, 2026
A business can grow revenue 40% in a year and be in more financial danger at the end of it than the start. Here's why fast growth without a cash plan is a warning sign, not a win.
Friday, September 04, 2026
The first ninety days of coaching are almost always productive. Here's why so many engagements quietly plateau around month six, and how to keep them accelerating.